Compliance Specialist I

Program Coordinator

With over 31,000 member companies (and growing rapidly) and over 3 billion Bluetooth enabled products shipping this year, Bluetooth is the premier wireless solution for developers, product manufacturers, and consumers worldwide.

Backed by industry-leading companies, the Bluetooth SIG oversees the development of member-driven Bluetooth specifications, and manages the processes and tools for members to build and bring their Bluetooth products to market.

The Bluetooth Compliance program protects all Bluetooth SIG members by ensuring the qualification policies are followed by all Bluetooth products. The compliance program ensures members are using the trademarks in accordance with the Bluetooth brand guide and are selling goods and services that have successfully completed both the Bluetooth qualification and declaration processes. The Compliance Program Coordinator performs market surveillance to ensure all Bluetooth products are compliant to the Bluetooth requirements and perform audits of existing qualification data to ensure accuracy. This role interacts with all types of member companies from all regions of the world to support them with the process requirements.

The Responsibilities

• Provide first-tier support for member questions and issues related to Compliance Program process
• Work with team to define average metrics for resolution and pattern analysis to establish baseline for measured improvements to the program and processes
• Generate weekly and ad-hoc reports for management
• Identify and remove products in violation from online retailers
• Execute surveillance, corrective action, auditing parameters and procedures to verify product compliance to Bluetooth specification
• Partner with Member Relations team to manage issue tracking system and establish standard communication escalation process to drive issues to resolution

Requirements

• Strong analytical and creative thinking
• Strong attention to detail and focus on work accuracy
• Strong communication skills, written and verbal to technical and non-technical audiences
• Excellent problem-solving with capacity to bring problem to resolution
• Strong time management and task prioritization skills
• High level of professionalism
• Experience in Microsoft CRM
• Experience in Excel working with formulas/pivot tables
• Accountable team player
• Self-motivated

Additional Skills

• Online retailer brand enforcement experience

The Bluetooth SIG offers an excellent benefits package including health, prescription drug, short-term and long-term disability, vision and dental coverage, life insurance, and 401(k).

Equal Employment Opportunity

Bluetooth SIG, Inc. is committed to providing equal opportunity employment to all employees and applicants for employment. No employee or applicant shall be discriminated against on the basis of race, religion, color, sex, age, national origin, veteran status, disability, sexual orientation, National Guard or reserve unit obligation, or any other characteristic protected by law. Consistent with applicable federal and state law, Bluetooth SIG, Inc. will make reasonable accommodations for the known physical or mental limitations of qualified applicants or employees unless doing so would impose an undue hardship on the Company. A reasonable accommodation is any modification or adjustment to a job, employment practice, or the work environment that makes it possible for an individual with a disability to enjoy an equal employment opportunity. This policy applies to all aspects of employment, including but not limited to