Warehouse Operations Specialist

Role Summary The Warehouse Operations Specialist partners directly with warehouse supervisors and floor teams to improve daily operations, workflows, and system usage. The role is onsite at our Mt. Juliet, TN facility and involves working on the warehouse floor to identify process gaps, support system adoption, and help operations run more efficiently. Responsibilities Provide expertise in a focused area of the business through analysis and understanding of business needs. Apply fundamental knowledge of the business area’s processes and practices. Provide business knowledge and support to resolve technology issues in the focused area. Use appropriate tools and techniques to elicit and define requirements for relatively simple business processes or projects of low to moderate complexity. Participate in information gathering sessions; may assist with project initiation or planning for projects of low to moderate complexity. Follow the change control process to manage changes to baseline deliverables and scope for projects of low to moderate complexity. Provide production assistance on the applications we support, including testing, debugging, test management, and quality assurance. Perform troubleshooting with limited direction, identify flaws, errors, and issues with application functionality, and research, document, report, and communicate defects. Recommend temporary solutions and participate in analysis of issue resolution options for core systems. Identify priority issues, determine which can be handled within the analyst’s authority, and discern those requiring higher authority. Document existing and new business functions, and display basic knowledge of fundamental project process re‑engineering approaches and techniques. Qualifications 2+ years of professional BSA experience. Experience in warehouse, distribution, or fulfillment operations. Understanding of WMS, inventory flow, picking/packing, and shipping. Experience supporting front‑line teams or supervisors. Ability to translate operational needs into system or process changes. Preferred Qualifications Knowledge of logical programming languages such as SQL or procedures. Experience with standard Microsoft Office tools (Word, Excel, Project, Visio) or equivalent. Excellent oral and written communication skills. Knowledge of the insurance industry a plus. Business Systems Analyst certification a plus. Location Onsite facility, Mt. Juliet, Tennessee Compensation Pay Range: $56,200.00 - $94,100.00 Equal Opportunity Statement Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or any other characteristic protected by federal, state or local law in employment decisions. #J-18808-Ljbffr American Bankers Insurance Company of Florida