Customer Care Specialist

Customer Care Specialist

Hours: Monday-Friday 9:00AM-5:30PM EST Pay rate: $20.00-21.00/hr, paid weekly Remote Role Temp to Hire Position Overview

We are seeking skilled Customer Care Specialists with a passion for helping others and an eagerness to join our growing team.

Essential Responsibilities

• Provide exceptional customer service while handling a high volume of inbound calls. Assist customers with general inquiries, toll payments, receipts, and violation-related questions in a professional, courteous, and efficient manner. Maintain a positive attitude and keep a smile in your voice during every interaction.
• Use available tools and resources to reach complete and accurate resolutions for customer issues.
• Place clear and concise notes on customer accounts for documentation and tracking purposes.
• Meet performance goals for efficiency, schedule adherence, quality, customer satisfaction, and attendance.
• Complete other duties as assigned.

Requirements:

• Drug and background screening
• 1 year of call center experience
• HS diploma or GED
• Must be able to work 9am-530pm Eastern time zone

Benefits (Employee Contribution)

• Health insurance
• Health savings account
• Dental insurance
• Vision insurance
• Flexible spending accounts
• Life insurance
• Retirement plan

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.