RN Case Manager, Emergency Department, Full Time, Second Shift

Case Manager

The Case Manager utilizes advanced nursing skills and knowledge of resource management and fiscal responsibility to coordinate the clinical care for a designated patient population across the continuum of care. The responsibilities include but are not limited to clinical effectiveness, discharge planning, care coordination, and clinical resource management. The Case Manager interacts with Medical, Nursing and Ancillary department staff to facilitate quality based, cost effective patient outcomes and ensure care is provided in the most appropriate setting.

Responsibilities

Patient Population (Clinical Only)

• Engages in population appropriate communication. Has knowledge of growth and development milestones and tasks.
• Gives clear instructions to patients/family regarding treatment.
• Involves family/guardian in the assessment, initial treatment and continuing care of the patient.
• Identifies any physical limitations of the patient and deploys intervention when necessary.
• Recognizes and responds appropriately to patients/families with behavioral health problems.
• Interprets population related data and plans care appropriately.
• Identifies and responds appropriately to different needs resulting from, unique psychological needs or those associated with religious / cultural norms.
• Performs treatments, administers medication or operates equipment safely.
• Recognizes and responds to signs/symptoms of abuse or neglect.

Transition of Care Planning:

• Collaborate with health care team on the plan of care, referrals and ongoing needs of the patient.
• Facilitate communication and coordination of the plan of care with the residents/attending physicians.
• Communication is concurrent and proactive.
• Goal is to increase quality, efficiency and patient satisfaction while managing LOS for targeted population.
• Review and assess selected cases within one business day of admission and as appropriate throughout the patient's stay to assess and execute transition of care planning requirements that ensure timely and appropriate discharges.
• Perform face-to-face brief screen on appropriate patients within one business day of admission to determine discharge barriers early in hospital stay/document findings in MR Progress Notes.
• Work to improve quality through reduction in treatment delays.
• Facilitate timely tests/procedures; obtains lab results; as needed, discusses the implications for discharge with nursing staff and residents.
• Evaluates with the team, the patient's response to pharmacological and therapeutic treatment regimens.
• Collaborates in the preparation of discharge forms/paperwork and prescriptions that often delay the discharge.
• Identify actual and potential delays in service and works with the appropriate individuals, including but not limited to, the patient, family, caregivers, Access Team, Social Work, Financial Counseling, and Quality Management Services to ensure timely action/resolution.
• Coordinate patient care conferences based on patient/family needs.
• Work with multidisciplinary staff to ensure patient/family has received appropriate information and education prior to transition to the next level of care.
• Identify and solve problems related to discharge needs, implement a plan of care and coordinate a safe and timely discharge.
• Identify and arrange for provision of skilled home care (nursing, PT/OT, Dietician, SW, etc.) medical equipment and supplies needed for home care services.
• Coordinate the preparation, delivery and scheduling of infusions, enterals and treatments with patient's hospital care providers and patient's discharge time.
• Collaborate with home care providers for benefits and coverage of home care services.
• Advocate, mediate and negotiate to formulate a cohesive plan for maintaining or enhancing patient's health status and moving the patient safely to the home or next level of care.
• Provide ongoing consultation and training to medical staff and other healthcare professionals on discharge and home care issues; participate in process improvement activities; identify barriers in service delivery systems and develop a process for improvement.
• Collaborate with the health care team to identify resources available for the patient/family; provides, either directly or through referral.
• Coordinate the provision of education for patient and family regarding the plan of care and health care needs.
• Help develop, revise and evaluate tools needed to facilitate care coordination and patient care standards.
• Participate in process improvement and evaluation of patient outcomes for specific patient populations.
• Participate with in quality improvement activities.
• Collect data on clinical resource management, LOS, readmission <30 days as well as other data on identified patient outcomes.
• Provide post discharge phone call to patients discharged with home care/DME to confirm success of after care arrangements.

Utilization Review:

• Review assigned patient population to ensure that admissions, continued stays and ancillary services are medically necessary and provided in the appropriate setting.
• Using the Allscripts/ECIN work list, determine daily work assignment and perform concurrent chart review.
• Evaluate initial level of care and patient type for all patients to ensure appropriate use of facility resources.
• Discuss admission criteria and expected LOS with care team.
• Interact with Resident and Attending Physicians as needed to ascertain certain clinical findings to support SI/IS criteria, length of stay and patient care guidelines and assures appropriate documentation.
• When appropriate, escalate cases to Clinical Manager for review and allocation of appropriate resources, including but not limited to, consultation with Nursing Leadership, Hospital Administration and Physicians leaders.

Miscellaneous:

• Support various quality initiatives under the direction of department leadership.
• Demonstrate customer focused interpersonal skills, utilizing problem solving process and critical thinking.
• Communicate and resolve conflict with physicians, health care team members, community agencies, clients and families with diverse opinions, values and religious/cultural ideas.
• Perform other duties as assigned; for example, participation in planning sessions for departmental activities.

Professional Development :

• Attend appropriate clinical and professional organizations, workshops and meetings.
• Stay abreast of community resources available to facilitate safe patient transitions of care.
• Remain current on clinical advancements related to primary patient population.
• Proactively seeks to understand areas/roles outside of immediate area/role within department.

Qualifications

Minimum Required : Graduate of an accredited School of Nursing, College, or University with a Registered Nurse (RN) credential required. Bachelor of Science in Nursing (BSN) preferred.

Licensure/Certification : Current Ohio RN license required. Certification in Case Management (CCM) or Certified Professional in Healthcare Quality (CPHQ) is encouraged. Current BLS certification through the American Heart Association (AHA) required at the time of hire.

Experience : Minimum of three (3) years of experience in Home Health, Discharge Planning, and/or Case Management required

At UC Health, we're proud to have the best and brightest teams and clinicians collaborating toward our common purpose: to advance healing and reduce suffering.As the region's adult academic health system, we strive for innovation and provide world-class care for not only our community, but patients from all over the world. Join our team and you'll be able to develop your skills, grow your career, build relationships with your peers and patients, and help us be a source of hope for our friends and neighbors.UC Health is an EEO employer.