Technology Support Specialist

Job Description

Job Description

When you join the Elwood family, you become part of a team that fosters a culture of integrity, winning and achieving results, providing superior customer service, and helping others. We help people find jobs and help employers find the people they need to be successful. You can leave the office each day knowing that you made a difference in your community. Our success comes from the success of our associates and customers. Come experience the Elwood way and make a difference with us!

Elwood Staffing is also a performance and results-driven culture for the hard-working, passionate, and highly motivated. You can expect a career that provides a constant variety of challenges along with progressive training and professional development to meet those challenges. Come work for a growing company that serves more than 6,000 businesses and puts more than 28,000 people to work daily.

#powerthepurple

General Purpose:

Perform various technical support and help desk duties in support of corporate and branch staff. Maintain positive, professional, and
upbeat image at all times. All employees consistently support and promote the company mission, five key beliefs,
philosophies, and provide Superior Customer Service in all aspects of the job.

Essential Functions:

• Provide information services technical support
• Network administrative functions; computer and user account management, administer operating
system patches & software upgrades, virus and software protection, troubleshoot and correct user
errors, setup new user workstations
• Hardware configuration and repair
• Troubleshoot telephone service and data communications service issues
• Helpdesk services; telephone and in-person support for PC, OS, and networking issues
• Provide Superior Customer Service in all aspects of the job

Requirements:

• College degree or equivalent years of experience and training
• Ability to effectively resolve problems under stressful circumstances
• Strong analytical, organizational and decision making skills
• Strong interpersonal skills, able to communicate with diverse user groups at all levels and with
outside vendor contacts
• Occasional travel to local branches as needed
• Strong verbal and written communication skills.
• A valid driver's license is required for this role to travel between necessary locations and corporate office