Senior Manager, AI-Driven CX Workforce Strategy

Coinbase, Inc. is seeking a Senior Manager, Workforce Management within the Customer Experience organization. This role shapes capacity planning, workforce forecasting, and cost modeling across Consumer CX lines, partnering with senior leaders to drive resourcing and regulatory readiness.

You will lead AI-informed workforce strategy, build multi-scenario staffing plans, and extend WFM excellence across the broader organization. Remote-first with quarterly in-person surges.