Patient Accounts Specialist Pre-Doc Clinic Position Control Number PAS-22-301-01

Job Title

U.M. FDSP Associates is a non-profit affiliate of the University of Maryland School of Dentistry. U.M. FDSP Associates is the organization that provides patient care focused staffing for the clinic operations so that faculty and students may provide patient care to the general public.

We offer a comprehensive benefits package to support work-life balance and employee well-being. Our benefits include:

• Time Off: Generous paid vacation, sick leave, and personal days, plus 17 paid Federal holidays. Enjoy Thanksgiving Day and the Friday after Thanksgiving off, as well as a full winter break from Christmas Day through New Year's Day.
• Health Coverage: Medical, dental, and vision insurance, along with short-term and long-term disability, and life insurance options.
• Retirement: 401(k) with a competitive employer match of up to 6%.
• Work Schedule: Normal operations hours are Monday through Friday.

We prioritize flexibility, health, and financial security, creating an environment where employees can thrive both professionally and personally.

Reporting directly to the Business Manager, the candidate will work with necessary members of the business team and clinic providers to reconcile and maintain all patient accounts receivables and monitor all collections of patient and dental insurance payments. The successful candidate will support the administrative needs of patient dental insurance plans by ensuring the coordination of dental benefits are accurate and considered as part of the financial planning.

Responsible for a variety of operational and administrative duties, such as serving as a liaison between dental insurance carriers, dental staff and faculty and dental patients to resolve any concerns and maintain a positive working relationship. The successful candidate will have a strong attention to detail while providing support to the dental patients, dental insurance and dental business team. You will always work under tight deadlines while ensuring confidentiality.

Essential Duties and Responsibilities:

1. Monitor, review and reconcile patient accounts. Review patient statements, as necessary. Will be necessary to review outstanding balances on both patient side and insurance side.

2. Handles all account correspondence for assigned clinic. May contact patient directly for past due balance, payment plans, or to collect coinsurance or private pay amounts.

3. Set up and modify patient payment plans

4. Address account adjustments.

5. Audit patient records to ensure balances are accurate and charged correctly

6. Meet with patients and/or providers to process forms, review accounts, establish payment plans, answer questions regarding balances (insurance and/or private pay)

7. Communicate with Business Manager regarding patient issues and collections.

8. Coordinate with Business Managers and front desk staff for insurance-required documentation and paperwork/x-rays

9. Communicates and works with Patient Care Coordinator regarding the inactivation of accounts and offers suggestions on how to proceed to close the case or resolve the problem.

10. Back up for the Patient Care Coordinator position

Note: The intent of this list of primary duties is to provide a representative summary of the major duties and responsibilities of this job. Incumbents perform other related duties assigned. Specific duties and responsibilities may vary based upon departmental needs.

Education and/or Experience:

High school diploma or general education degree (GED); 3 years' related billing experience, preferably in a dental office setting. Related education may be substituted for experience on a year for year basis.

Required Knowledge / Skills / Abilities:

Ability to independently perform specialized tasks. Skill in applying basic analytical skills to problems where clear precedent may not exist. Skill in organizing and executing multiple assignments under specific time constraints. Ability to communicate effectively orally and in writing. Ability to handle sensitive and confidential matters with discretion and tact.

Additional Conditions of Employment:

This job description is designed to give an outline of what job duties are expected of this position. As an outline it does not fully describe or limit the extent of the position's duties. UM FDSP Associates P.A. and its supervisors may amend the job description as it deems necessary, without advance notice. The job description is not intended to create an employment contract and should not be construed as such.