IT Support Specialist

Job#: 3054572 Job Description: Location: ONSITE – Peachtree Corners, GA Contract: 6 month contract to hire! The IT Support Specialist provides advanced technical support to end users across the organization, ensuring reliable operation of Windows-based systems, mobile devices, and core business applications. This role requires strong troubleshooting skills, excellent communication, and the ability to work independently while supporting a fast-paced IT environment. What You’ll Do: Provide support for end users, including hardware, software, network, and account-related issues. Troubleshoot and resolve problems across Windows laptop platforms, including updates, drivers, and system performance. Manage user accounts, permissions, and access through MS Admin portal, Azure AD, and related identity systems. Support and administer mobile device management (MDM) solutions (e.g., Intune, Apple Manager) for smartphones, tablets, and corporate mobile assets. Install, configure, and maintain standard applications, security tools, and productivity software. Document issues, resolutions, and procedures within the ticketing system. Assist with onboarding and offboarding processes, including device setup and account provisioning. Collaborate with IT teams to escal​ate complex issues and support ongoing infrastructure improvements. Maintain compliance with security policies, patching requirements, and device management standards. Support conference room technology, including Teams Rooms, displays, and audiovisual equipment. Maintain inventory of IT equipment and ensure accurate asset tracking. Coordinate warranty repairs and vendor support for endpoint hardware. Diagnose and resolve printer connectivity, printing, and driver issues for local and network printers. What You Bring: 4–6 years of hands‑on IT support experience in a help desk or technical support role. Strong proficiency with Windows 10/11, system administration, and troubleshooting. Experience with mobile device management (MDM) platforms and mobile OS support (iOS/Android). Working knowledge of MS admin portal, Exchange admin portal, and identity management. Familiarity with Office 365 suite and common enterprise applications (Adobe Pro). Ability to diagnose and repair hardware issues involving laptops, desktops, printers, docking stations, monitors, and other peripherals. Strong communication skills with the ability to explain technical issues to non‑technical users. Excellent problem‑solving abilities and attention to detail. Strong customer service mindset with the ability to manage multiple priorities while providing professional, timely support. Preferred Qualifications Experience with ticketing systems (Jitbit). Basic networking knowledge (DNS, DHCP, Wi‑Fi troubleshooting). Exposure to security tools, Sentinel One endpoint protection, Beyond Trust, Threat locker, and compliance requirements. Relevant certifications (CompTIA A+, Network+, Microsoft certifications) are a plus. Familiarity with Microsoft Intune, Entra ID, Microsoft 365 administration, and modern endpoint management concepts. Everforth Apex is a world‑class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated’s Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico. Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on‑demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide. Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex Systems. © 2026 Everforth, Inc. All rights reserved. Everforth Apex Systems is part of the Commercial Segment of Everforth, Inc. NYSE: EFOR 4400 Cox Road Suite 200 Glen Allen, Virginia 23060 Everforth Apex is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Benefits Department at [emailprotected] or View phone number on click.appcast.io. (Do not submit resumes or solicit consultants to this email address). UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex. #J-18808-Ljbffr