Senior Process Associate - BFS

The Senior Process Associate plays a crucial role in overseeing the lifecycle of debit and credit cards, ensuring efficient data management and high-quality customer interactions. This role is vital in maintaining compliance with regulations while driving continuous workflow improvements within the customer support operations. Key Responsibilities Direct the resolution of customer queries and issues utilizing typing skills and critical thinking, ensuring swift and effective responses through email and chat communication. Manage troubleshooting tasks by applying analytical skills to provide effective solutions and escalating complex issues to higher levels of support when necessary. Evaluate operational workflows using critical thinking to identify inefficiencies and suggest enhancements for improvement. Ensure the quality and precision of processed data and customer interactions by maintaining high standards in data entry and management across multiple systems and databases. Oversee the accurate entry, updating, and management of data within the card issuance system, ensuring compliance with KYC and AML procedures. Generate reports on card usage patterns, fraud trends, and customer behavior, utilizing data analysis skills to inform business decisions and improve operational efficiency. Skill Requirements Proficient typing skills with high accuracy and speed. Critical thinking and problem‑solving abilities. Basic understanding of data management and reporting practices. Familiarity with card industry regulations, including KYC and AML procedures. Proficient in using data analysis tools and generating reports. Other Requirements Certification in data analysis or relevant compliance certifications are optional but valuable. Compensation and Benefits A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year. #J-18808-Ljbffr HCL Technologies Limited