CLOSING MANAGER

Benefits: Free staff meals! Additional employee discounts Flexible schedules Internal career growth opportunities Assistant Manager Responsibilities: Oversee and coordinate with the store manager the planning, organizing, training, and leadership necessary to achieve stated objectives in sales, cost, employee retention, guest service and satisfaction, food quality, cleanliness, and sanitation. Essential Duties & Responsibilities Understand completely all policies, procedures, standards, specifications, guidelines & training programs. Achieve company objectives in service quality and appearance of the facility through training of employees while creating a positive working environment. Meet scheduling requirements, cover all shifts where needed to ensure operations go undisturbed, and follow up with the store manager for any callouts or no‑shows. Ensure weekly truck deliveries are done by the scheduled times, controlling cost by ordering what we need. Inspect equipment daily and keep up with the temperature log. Inspect all products to ensure they have been received in correct unit count and condition; report any differences with the store manager. Be always prepared for QSC, ensuring cleanliness, procedures, and equipment are maintained and are up to standard. Key Skills / Abilities Assist the crew with all guest to make sure they feel welcome and are always given responsive, friendly and courteous service. Assist the crew with preparing and packaging all orders according to Wingstop standards, ensuring accuracy and presentation. Check cashiers are consistently using the correct corporate guidelines, such as using the name and pushing the surveys. Oversee cash and credit by adhering to cash handling and reconciliation procedures, ensuring deposits are accurate and credit card transactions are balanced. Make employee assessments by assigning one‑on‑one counseling reports with the store manager for review. Hold crew accountable for cleaning, any damages done to company property and work output. Be knowledgeable about personal and administrative policies; be fair and consistent with any corrective actions for any violations of company rules and procedures. Shift Leader Duties Supervise that shift leaders use correct opening/closing procedures and adhere to company and labor policies during their shift. Oversee that shift leaders commit to their goal of order accuracy and exceptional guest service. Supervise and control with shift leaders daily and weekly inventory, chicken counts, and waste. Ensure the shift lead controls their staff to maintain a professional, safe and orderly work environment. Ensure the shift lead resolves customer complaints correctly or takes over if unable to do so. Help fill in a position while daily/weekly cleaning schedules are met so the shift lead can delegate work to the crew. Disclaimer The above job description is meant to describe the general nature and level of work being performed; and is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. Equal Opportunity Employer We are an Equal Opportunity Employer. We recognize that people are our finest asset. It is our policy to provide equal employment opportunities to all individuals, regardless of race, creed, color, religion or belief, national origin, sex, ancestry, age, marital status, veteran status, disability, medical condition, gender identity or sexual orientation or any other classification protected by law. #J-18808-Ljbffr