ServiceNow Developer

Position: ServiceNow Developer

Program description:

GSA GO.gov will deliver a single, travel and expense (T&E) managed service to support all Federal, civilian employees and to enable the mission of 124 government agencies through an intuitive, secure, and secure customer experience, that mitigates transition cost and risk. GO.gov is the 3rd generation of the E-Gov Travel Service program and will enable Federal travel and expense management for the next 15 years.

Title: ServiceNow Developer

The ServiceNow Developer will assist in the development, configuration, and maintenance of the ServiceNow platform to meet business requirements. This role includes working on enhancements, customizations, and integrations while adhering to coding standards and best practices. The junior developer will collaborate with the team to resolve issues, implement workflows, and contribute to system upgrades and improvements.

Key Responsibilities

• Configure and develop ServiceNow solutions utilizing platform capabilities and industry best practices.
• Develop and maintain forms, workflows, Flow Designer solutions, business rules, UI policies, client scripts, and server-side scripting.
• Create and enhance Service Catalog items, record producers, knowledge articles, and self-service capabilities.
• Support Service Portal development including widgets, pages, and user experience improvements.
• Assist with integrations between ServiceNow and external systems using REST, SOAP, IntegrationHub, and other integration technologies.
• Participate in Agile ceremonies including sprint planning, daily standups, backlog grooming, and retrospectives.
• Perform unit testing, support user acceptance testing (UAT), and assist with defect remediation.
• Maintain update set integrity and promote solutions through development, test, and production environments.
• Support platform upgrades, patch testing, and implementation of new ServiceNow functionality.
• Troubleshoot application and platform issues while providing timely resolution to users and stakeholders.
• Create and maintain technical documentation, configuration guides, and knowledge transfer materials.
• Collaborate with security, infrastructure, and business teams to ensure solutions comply with organizational and federal requirements.

Required Skills

• 3+ years of ServiceNow development experience.
• Hands-on experience with:
  • Forms and field configuration
  • UI Policies and UI Actions
  • Business Rules
  • Client Scripts and Script Includes
  • Flow Designer and Workflow Editor
  • Service Catalog and Record Producers
  • Service Portal development
• Experience using JavaScript, HTML, CSS, and REST/SOAP web services.
• Understanding of ServiceNow platform architecture and development lifecycle.
• Experience with update set management, code migration, and testing procedures.
• Ability to troubleshoot and resolve platform-related issues.
• Strong written and verbal communication skills.

Preferred Qualifications

• ServiceNow Certified System Administrator (CSA).
• ServiceNow Certified Application Developer (CAD).
• Experience supporting federal government customers or working within a federal contracting environment.
• Familiarity with ITSM, ITOM, ITAM, HRSD, CSM, or SecOps modules.
• Experience with IntegrationHub and ServiceNow APIs.
• Knowledge of DevOps, CI/CD, and source control practices.
• Experience working in Agile/Scrum environments.