Program Director, Emergency+Urgentcare

Program Director

The Program Director provides strategic and operational leadership for assigned ER/Urgent Care facilities, with responsibility for overall site performance, team leadership, and partner relationships. This role oversees day-to-day operations, drives operational and financial performance, and identifies opportunities to improve efficiency, patient experience, and business results. The Program Director leads and develops facility leadership and front office teams while working closely with the RVP of Operations, Medical Director, hospital partners, and other key stakeholders to ensure operational goals are achieved and high standards of service are maintained.

Minimum Qualifications

• Minimum of 7 years' experience within the healthcare sector.
• Minimum of 3 years' experience in healthcare management required; experience with multi-site management is preferred.
• Bachelor's degree required; Masters/MBA preferred.
• RN license preferred.
• Alignment with our core values and ability to lead through servant leadership.
• Strong, clear, and precise verbal and written communication skills.
• Strong communication & relationship management skills.
• Ability to work collaboratively across multiple organizations.
• Solid understanding of Healthcare Operations.
• Solid understanding of hospital based reimbursement including the interplay of documentation, coding, billing and collections.
• Highly motivated individual with demonstrated initiative, independence, and curiosity.
• Self-driven, with an ability to work well under pressure and respond to shifting priorities.
• Ability to manage multiple projects simultaneously.