User Experience Designer

Job TitleDigital Product DesignerJob DescriptionThe incumbent will design and optimize digital products using a range of user-centered design methodologies, providing insights and learnings that will digitally transform healthcare and help our members live their best lives. This job will focus on the practical research, conceptual designing and wireframing of innovative problem-solutions and development level prototypes with specifications for development that support digital product strategies for Highmark Health.Essential ResponsibilitiesCo-facilitate and participate in Human Centered Design, Lean UX, and Agile Methodologies as well as prototyping tools. Observe and validate user needs, mapping needs to product value to create ideal experiences that bridge the business and user needs together.Advance human-centered design practices such as brainstorming exercises, rapid prototyping, journey mapping, usability testing, reporting, user needs analysis and proof of concept demonstrations.Create user-centered designs looking at market analysis, customer feedback, and usability findings to create ideal experiences that bridge business goals, product vision and roadmap, and user needs.Support a collaborative environment between our cross-functional teams including digital strategy, product management, and development teams.Provide subject matter expertise within assigned projects, and proactively identify and prioritize opportunities that continuously elevate the product experience.Take guidance and project direction from senior UX peers to ensure quality design delivery, on time, with experiential metric consideration.Understand business goals and how to meet user expectations and customer journeys within our technical capabilities.Other duties as assigned or requested.EducationRequiredBachelor's degree in UX Design, Human-Computer Interaction, or a design related fieldSubstitutionsBachelor's degree in relevant field or relevant experience and/or education as determined by the company in lieu of bachelor's degreePreferredNoneExperienceRequired3 years with human centered design strategies and design thinking exercises, and understanding of usability, analytics, and user testing.3 years of collaborating with Front-end engineers and Product managers to organize project planning and execution standards3 years with leading, moderating user research and usability testing.3 years of Strong facilitation, collaboration, and consensus-building skills, with experience in presenting to cross-functional teamsPreferred1 year of design in highly regulated industries such as medical-device/healthcare or financial institutionsExperience with Agile development methodologiesLicenses or CertificationsRequiredNonePreferredUX Certification CourseworkSkillsPassion for shifting mental models and uniting stakeholders around a mission and visionProficient in best practices with at least three design disciplines such as design systems, service design, visual design, UX strategy, content strategy, and information architectureEmpathetic, curious, open-minded with a desire to improve the lives of our users; passion for educating team members on the value of designProficient knowledge of current industry design and research tools (e.g., Figma, Sketch, UserZoom, UserTesting.com)Some experience in Agile methodologies and working in a Lean UX environment. SAFe agile is a plusUp-to-date knowledge of current industry standards for technology and platforms on desktop and mobile, as well as keeping up with emerging design trendsA portfolio demonstrating applied knowledge of usability, user-centered design, storytelling and content strategyLanguage (Other than English): NoneTravel Requirement: 0% - 25%Physical, Mental Demands and Working ConditionsPosition Type: Office-basedTeaches / trains others: OccasionallyTravel from the office to various work sites or from site-to-site: RarelyWorks primarily out-of-the office selling products/services (sales employees): NeverPhysical work site required: YesLifting: up to 10 pounds ConstantlyLifting: 10 to 25 pounds OccasionallyLifting: 25 to 50 pounds RarelyDisclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.Compliance Requirement: This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the email below.For accommodation requests, please contact HR Services Online at View email address on click.appcast.io Consumer Privacy Act Employees, Contractors, and Applicants Notice