IT Logistics Coordinator

Company Overview Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee‑first, performance‑based culture and for over 25 years, we have a demonstrated history of supporting category‑defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential. Job Overview Milestone Technologies is seeking a well‑organized Repair Coordinator to provide onsite services for our client supporting a global team. In this role, you will be responsible for coordinating in‑warranty repairs. How You Will Make a Difference Coordinate in and out of warranty shipping and repairs with third‑party vendors/manufacturers for damaged equipment Provide updated information on repair status and invoicing for repair costs Troubleshoot devices to determine possible issues Manage and process delivery and deployment logistics request tickets Process and record received deliveries of existing equipment Confirm and validate new asset receipts of hardware received Escalate, report, and manage discrepancies between hardware assets physically received Conduct weekly stockroom inventory asset audits Monitor and report inventory stock levels in accordance with established thresholds Maintain and track hardware to and from the inventory storerooms Perform hardware recovery upon employee terminations and laptop replacements Identify disposition of returned assets Assist in arranging and managing e‑waste services What You Will Need To Succeed HS Diploma or equivalent Minimum 1 year of Inventory Management experience Ability to work onsite following Milestone and Client safety guidelines Extensive understanding of IT equipment, models, and accessories, including Windows, macOS, Android, and iOS devices Excellent ticket management hygiene Responsive and efficient communication via email, Slack, and Zoom, exhibiting a high level of professionalism Knowledge of storeroom safety and operations Ability to lift/move 25-50 pounds Strong verbal and written skills for customer interactions 2+ years of Inventory Management, imaging, and deployment experience Knowledge and experience using ServiceNow, Jamf, BigFix, and other device management/service delivery software Compensation Estimated Pay Range: $20.92 - $26.00 USD Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job‑related knowledge, skills, experience, licenses or certifications, and location. Our Commitment to Diversity & Inclusion At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but also critical to our continued success. We welcome the unique background, culture, experiences, knowledge, innovation, self‑expression and perspectives you can bring to our global community. Equal Employment Opportunity Statement Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees. #J-18808-Ljbffr Milestone Technologies, Inc.