Field Services Tech II After Hours
Virginia Commonwealth University Health
- # Field Services Tech II After HoursApplylocations: Richmond, VAtime type: Full timeposted on: Posted Todayjob requisition id: R46022Provides advanced onsite and remote IT support during after-hours at VCU Health. In addition to Level I duties, handles more complex technical issues, guides Level I staff, and supports ticket triage, incident response, and escalation. May be required to drive between locations to provide support.**Essential Job Statements**Performs all Level I duties.Handles more complex technical issues and provides guidance to Level I staff.Assists with device deployments, incident response, and advanced troubleshooting. Supports Service Desk ticket triage and escalation, ensuring urgent issues are prioritized.Participates in cross-training and mentoring of new staff.Identifies and escalates major incidents, initiating broader support when needed.Coordinates with on-call personnel and follows escalation protocols during off-hours.Drives between VCU Health locations as needed to provide onsite support.Maintains current knowledge of hardware, software, and network technology.Performs other duties as assigned.**Patient Population**Not applicable to this position.**Employment Qualifications**Education Required:High school diploma*Combination of education and experience may be considered in lieu of a degree.*Education Preferred:Associate’s degree in Computer Information Systems, Business, Engineering, or related fieldLicensure Required:Licensure Preferred:Certification Required:NoneCertification Preferred:CompTIA A+, CompTIA Network+ certification**Minimum Qualifications**Years and Type of Required Experience:Two years of general computer installation, maintenance, and repair experience, or equivalent combination of education and experienceOther Knowledge, Skills and Abilities Required:Valid driver’s license and acceptable driving recordStrong recall, reasoning, problem solving, customer service, and ability to adapt to frequent changeOther Knowledge, Skills and Abilities Preferred:**Working Conditions**Periods of high stress and fluctuating workloads may occur.General office environment.May be exposed to physical altercations and verbal abuse. May be exposed to adverse weather conditions; cold, hot, dust, wind, etc.Required to car travel to off-site locations, occasionally in adverse weather conditions. May be exposed to high noise levels and bright lights.May be exposed to limited hazardous substances or body fluids. \*May be exposed to human blood and other potentially infectious materials. \*May have periods of constant interruptions.*\* Individuals in this position are required to exercise universal precautions, use personal protective equipment and devices, and learn the policies concerning infection control.* **Physical Requirements**Physical Demands: Lifting/ Carrying (0-50 lbs.), Lifting/ Carrying (50-100 lbs.), Lifting/ Carrying (100+ lbs.), Push/ Pull (0-50 lbs.), Push/ Pull (50-100 lbs.), Stoop, Kneel, Squat, Crawling, Climbing, Balance, BendingWork Position: Sitting, Walking, Standing**Additional Physical Requirements/ Hazards**Physical Requirements: Manual dexterity (eye/hand coordination), Perform shift work, Hear alarms/telephone/tape recorder, Reach above shoulder, Repetitive arm/hand movements, Finger Dexterity, Acuity - far, Acuity - nearHazards: Depth perception, Use of Latex Gloves, Exposure to toxic/caustic/chemicals/detergents, Exposure to moving mechanical parts, Exposure to dust/fumes, Exposure to potential electrical shock, Exposure to high pitched noises**Mental/Sensory – Emotional**Mental / Sensory: Strong Recall, Reasoning, Problem Solving, Hearing, Speak Clearly, Write Legibly, Reading, Logical ThinkingEmotional: Fast-paced environment, Steady Pace, Able to Handle Multiple Priorities, Frequent and Intense Customer Interactions, Noisy Environment, Able to Adapt to Frequent Change
- J-18808-Ljbffr Virginia Commonwealth University Health
Vacancy posted 3 days ago
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