Aquatics Care Lead Elevate Pet Wellness & Guest Experience

Want to help pets live their best lives?

We’re proud to be where the pets go and where the pet people go. If you want to make a real difference, create an exciting career path, feel welcome to be your whole self and nurture your wellbeing, Petco is the place for you

Our core values capture that spirit as we work to improve lives by doing what’s right for pets and people.

Pet First – Protect & Empower. All pets should Live their Best Life. We put the needs of pets and pet parents at the center of everything we do.

Foster the Fun – Connect & Bond. Our Passion for pets brings us together! We celebrate the journey of pet parenthood through district experiences, products, and services.

Let’s Go! Own & Commit. We are stronger as One Petco team. We bring our unique superpowers and champion authenticity in everyone to drive success.

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform essential job functions.

• Ensure that all aquatic life in the PCC are receiving appropriate care by adhering to all operational guidelines, policies, and procedures, completing all aquatic maintenance, assessing and addressing aquatic life health and conditions (e.g. medicate, water change, remove from sale, etc.), and creating Companion Animal Incident Reports as needed.
• Complete and apply training programs to maintain a high level of expertise and educate other PCC partners in aquatic care and maintenance.
• Effectively place aquatic life orders and special-order requests in order to maximize sales and inventory to meet customer’s needs.
• Act as primary resource, utilizing our selling model to support guests and other PCC partners regarding all aquatic education and care.
• Participate in the completion of all aquatic life physical inventory counts. Collaborate with the CAL to analyze department inventory management data, CAPI results and recommend areas for improvement.
• Ensure aquatic life and merchandise is stocked, priced, and displayed to create a great presentation for our guests to include performing routine housekeeping tasks such as aquarium system maintenance, sweeping/mopping the floors, dusting, etc.
• Accurately completes required digital paperwork (e.g., water test results, receiving POs, etc.) in a timely manner within the aquatic department.
• Performs additional duties and projects as required or assigned with or without regular supervision.

Other Essential Duties

• UTILIZE SELLING BEHAVIORS . You’re the key to providing an amazing guest experience within our Pet Care Center locations. Utilizing the behaviors within our Sales Model is critical to being able to identify and solve for their needs both today and in the future.

• CONTRIBUTE TO A SAFE ENVIRONMENT . You’ll be empowered through our training programs to maintain our safety protocols. Bottom line, the safety of partners, guests and pets is our #1 priority.

• BE A PART OF A COLLABORATIVE CULTURE . Being a great teammate is key to creating a culture that is centered around solving for the health and wellness needs of pets.

• ENGAGE IN YOUR CAREER: As you develop your skills and knowledge, you will have the opportunity to participate in developmental programs to support your continued growth throughout your career.

Basic Qualifications

Minimum of one year of experience working with and/or caring for freshwater and marine aquatic life is required for this position. Qualified applicants will possess a high level of knowledge of aquatic life and an aptitude for sales techniques. In addition to having a professional appearance and demeanor, applicants must also demonstrate a keen and genuine interest in animals and their care. Good interpersonal and verbal communication skills are necessary due to the nature of interaction with the public and other partners and leaders within the PCC as well as external veterinary partners.

Certification

Completing all assigned Petco Animal Care training programs is required in this role.

Education/Skills

In addition to a high school diploma or its equivalent (GED), an applicant must be able to demonstrate proficiency in the areas of mathematics and basic accounting relationships and exhibit exceptional communication skills.

Supervisory Responsibility

• None

Work Environment

The majority of job duties are conducted indoors, although guest carryout will require that a partner leave the PCC briefly. Because this position requires bending, kneeling, moving merchandise (up to 50 pounds, as necessary) and standing for long periods of time, there may be risk of injury resulting from not following procedures. Ability and willingness to a flexible schedule including evenings and weekends to meet PCC needs.

Equal Opportunity Employer

Petco Health & Wellness, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other protected classification.

Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

The pay ranges outlined below are presented in accordance with state-specific regulations. These ranges may differ in other areas and could be subject to variation based on regulatory minimum wage requirements. Actual pay rates will depend on factors such as position, location, level of experience, and applicable state or local minimum wage laws. If the regulatory minimum wage exceeds the minimum indicated in the pay range below, the regulatory minimum wage will be the minimum rate applied.

Salary Range: $17.00 - $25.00

Start Rate: $17.90

Hourly or Salary Range will be reflected above. For a more detailed overview of Petco Total Rewards, including health and financial benefits, 401K, incentives, and PTO - see

About Petco:

We’re proud to be 'where the pets go' to find everything they need to live their best lives for more than 60 years – from their favorite meals and toys, to trusted supplies and expert support from people who get it, because we live it. We believe in the universal truths of pet parenthood – the boundless boops, missing slippers, late night zoomies and everything in between. And we’re here for it. Every tail wag, every vet visit, every step of the way. We are 29,000+ strong and together we nurture the pet-human bond in more than 1,500 Petco stores across the U.S., Mexico and Puerto Rico, 250+ Vetco Total Care hospitals, hundreds of preventive care clinics and eight distribution centers. In 1999, we founded Petco Love. Together, we support thousands of local animal welfare groups nationwide and have helped find homes for approximately 7 million animals through in-store adoption events.

Equal Opportunity Employer statement and browser translation instructions