Card Operations Specialist I

Job Description

Job Description

About the Opportunity

There's never been a more exciting time to join us! We're launching a new brand and a new name Arise Financial (formerly known as Rockland FCU) with a bold vision for the future—one built on innovation, technology, and a commitment to helping people live more and worry less.

For more than a century, we've believed that banking is about putting people first. We're building on that legacy while embracing new ideas and creating an even better experience for both our employees and the members and communities we serve.

If you're looking for a place where you can grow, make an impact, and help shape what's next, we'd love to hear from you.

Why You'll Love Working Here

• Certified Great Place to Work®
• Competitive pay
• Annual incentive/bonus potential
• Comprehensive benefits package including health, dental, vision, life, and AD&D
• 401(k) plan with employer match
• Hybrid work from home flexibility (min 3 days a week in office)
• Generous paid time off and holidays
• Tuition reimbursement and professional development opportunities
• Opportunities for professional growth and career development
• Meaningful work that positively impacts our members and communities

About the Role

As a Card Operations Specialist I , you’ll help keep our members’ debit, credit, and ATM card services running smoothly. This entry-level role is a great opportunity to build your knowledge of card operations, electronic payments, and fraud prevention while providing accurate, timely support behind the scenes. You’ll work closely with branch and member service teams to resolve card-related needs and help ensure every transaction is handled securely and correctly.

What You'll Do

• Process routine card servicing requests, including card orders, replacements, limits, and account maintenance.
• Support daily card operations, including transaction review, basic reconciliations, and queue management.
• Assist with card dispute intake and documentation while following established procedures.
• Monitor transactions and escalate potential fraud, suspicious activity, or irregular transactions as appropriate.
• Maintain accurate card servicing records and documentation in accordance with internal procedures and controls.
• Follow card network rules, security standards, internal controls, and applicable regulatory requirements.
• Provide timely operational support to branches and member service teams by researching and responding to card-related questions.
• Assist with reporting, reconciliations, documentation, and other operational activities as needed.
• Build knowledge of debit, credit, and ATM card products, payment technologies, card processing systems, and operational procedures.

What We're Looking For

• 0–2 years of financial institution, card operations, payment processing, or related operational experience preferred.
• Basic understanding of debit, credit, ATM cards, or electronic payments preferred.
• Comfortable learning and working with core banking systems, card management platforms, fraud detection tools, and other business systems.
• Microsoft Excel and reporting experience preferred.
• Strong attention to detail and commitment to accuracy.
• Ability to follow established procedures, internal controls, and security requirements.
• Strong organizational and time management skills with the ability to meet deadlines and service expectations.
• Clear communication skills and a collaborative, team-oriented approach.
• Curiosity and willingness to learn new systems, processes, and card processing rules.
• Strong awareness of how accurate, secure card operations contribute to a positive member experience.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

In alignment with our commitment to pay transparency, we're pleased to share that the base range for this position is $22.50 - $23.50 per hour, excluding fringe benefits or potential incentives. If you're hired, your final base pay will be determined based on factors such as skills, education, and experience. We also take pay equity seriously and consider the internal equity of our current team members as part of any final offer.

This job posting is for informational purposes only and should not be construed as a complete listing of the job responsibilities and requirements.

At this time, the Credit Union will not sponsor a new applicant for employment authorization or offer any immigration related support for this position (i.e., H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, or another type of work authorization). If you need sponsorship now or in the future, look for this statement in the job description before you apply: “The Credit Union will consider sponsoring a new, qualified applicant for employment authorization for this position”. If this is not listed in the job description, we will not provide sponsorship for the candidate to work in the United States.

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