Quality Engineer-Customer Support

Job Description

Job Description

Job Title: Quality Engineer-Customer Support

Location: Houston, TX

Company Overview:

Established in Taiwan in 1974, Hon Hai Technology Group, commonly known as Foxconn, is the world’s largest electronics manufacturer and leading provider of technological solutions with a network of over 200 campuses across 24 countries. In the US, Foxconn employs 6,500 across 40 different sites with manufacturing operations in Virginia, Wisconsin, Ohio, Indiana, Texas, and California. As of 2023, Foxconn ranks 32nd among the Fortune Global 500 and reported revenue of approximately USD $213 billion in 2024.

The company’s diverse product offerings span four major segments: smart consumer electronics, cloud and networking solutions, computing, and various other components. Foxconn makes 40% of the consumer electronics that we find in our everyday lives. In recent years, Hon Hai has adopted the 3+3 strategy, focusing on three emerging industries - electric vehicles, digital health solutions, and robotics - while leveraging three key technologies: next-generation communications, artificial intelligence (AI), and semiconductors. Together these initiatives position the company as a leader for innovation in the 21st century.

Hon Hai Technology Group is deeply committed to championing environmental sustainability within its manufacturing processes. By integrating sustainability into its operations framework, the company strives to serve as a best-practice model for global enterprises, enhancing corporate responsibility while meeting the growing demand for environmentally conscious production methods.

Job Summary:

This role combines quality engineering and customer support, with a strong focus on resolving customer issues related to liquid cooling systems. The position is responsible for ensuring product quality, conducting Root Cause Analysis, and providing technical troubleshooting support.

Duties and Responsibilities:

• Monitor and ensure product quality standards for liquid cooling systems.
• Identify, analyze, and resolve product defects and performance issues.
• Serve as a key contact for customer complaints and return cases.
• Deliver timely, effective technical support to customers.
• Diagnose system failures and implement appropriate corrective solutions.
• Support field issues and collaborate with internal teams for resolutions.
• Conduct Root Cause Analysis (RCA) and implement corrective and preventive actions.
• Manage RMA processes, including product inspections and failure analysis.
• Collect, track, and analyze quality data to drive continuous improvement initiatives.
• Communicate professionally and responsively with customers and stakeholders.
• Travel domestically and internationally as required to support testing and rework arrangements when necessary.

Education:

• Bachelor’s degree in Mechanical Engineering, Materials Science, Chemistry, Industrial & Quality Engineering.

Experience:

• 5 + years of experience with liquid cooling or thermal systems
• 5 + years of experience in customer support and relations role
• 5 + years of experience in quality or manufacturing environments
• Familiarity with materials such as copper, aluminum, and coolant fluids used in thermal systems.
• Familiarity with Six Sigma methodologies and ISO 9001 standards
• Proficiency in quality tools such as Eight Disciplines Problem Solving (8D), Failure Mode and Effects Analysis (FMEA), and Statistical Process Control (SPC).
• Bilingual language skill in Mandarin and English is preferred

Physical Demands & Working Conditions:

• Ability to sit or stand for extended periods during scheduled shifts.
• Ability to occasionally walk, bend, or reach while supporting office and facility operations.
• Ability to perform repetitive hand movements when handling office supplies, documents, or computer equipment.
• Work performed primarily in an office or facility environment with regular interaction with employees and visitors.

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EEOC Statement

Foxconn is an equal opportunity employer that is committed to diversity and inclusion in the workplace. Foxconn prohibits discrimination and harassment of any kind and provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, gender, religion, sex, sexual orientation, ethnicity or national origin, age, disability, marital status, genetics, pregnancy, or any other protected characteristic as outlined by federal law. In addition to federal law requirements, Foxconn complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation, and training.