Collections Specialist (30 day+)

Job Description

Job Description

Lobel Financial is seeking a dedicated Collections Specialist to join our expanding auto finance collections team. This position suits individuals with experience in collections, customer service, call centers, or loan servicing who excel in fast-paced, goal-oriented environments. As a key member of one of the top 20 auto finance companies in the U.S., you will engage in customer-focused collections work while benefiting from competitive pay, excellent benefits, and opportunities for career growth.

Responsibilities

• Make inbound and outbound collection calls regarding delinquent auto loan accounts
• Communicate with customers via phone, email, and written correspondence
• Secure payments, payment promises, or establish repayment plans
• Provide professional and empathetic customer service in a collection's environment
• Review, process, and document account adjustments and updates
• Resolve payment discrepancies, disputes, and short payments
• Maintain accurate records of all customer interactions and collection activity
• Follow all state and federal debt collection laws (FDCPA) and company policies
• Manage an assigned portfolio of customer accounts using proprietary collections software
• Meet or exceed individual and team collections performance metrics in a fast-paced, metric-driven department
• Escalate accounts to supervisors or management when appropriate
• Collaborate within a large department consisting of multiple teams
• Perform additional duties as assigned

Required Qualifications

• High school diploma or equivalent
• Strong verbal and written communication skills
• Excellent time management and multitasking abilities
• Strong attention to detail and documentation accuracy
• Ability to negotiate and problem-solve effectively
• Computer proficiency, including Microsoft Office and account management systems
• Ability to listen, speak, and enter data simultaneously
• Ability to work in a fast-paced, metric-driven collections department

Preferred Qualifications

• 2+ years of experience in collections
• Previous experience in collections, customer service, call center, loan servicing, or sales preferred
• Bilingual English/Spanish preferred (may be required based on business needs)

Pay & Benefits

• Competitive hourly pay: $21 - $25/hour
• 401(k) with company match
• Medical, dental, and vision insurance
• Optional life insurance
• Paid holidays
• Paid vacation and sick time
• Opportunities for internal promotion and career advancement, including lateral moves within collections and promotions to supervisory roles

About Lobel Financial

Lobel Financial is a full-spectrum auto financing solution that specializes in the acquisition and servicing of prime to sub-prime motor vehicle retail installment contracts. We are head quartered in Southern California and have a market presence coast-to-coast.

Employees choose Lobel because of the work-life balance, positive company culture, reward system, benefits and flexibility. If you are an employee and you want to work with a company that is consistently growing, offers competitive salaries and benefits, promotes their employees, and provides a stable work environment, then you've found it with Lobel.

Lobel Financial is an equal opportunity employer.

Company Description

Lobel Financial is a full-spectrum auto financing solution that specializes in the acquisition and servicing of prime to sub-prime motor vehicle retail installment contracts. We are head quartered in Southern California and have a market presence coast-to-coast.\r\n\r\nEmployees choose Lobel because of the work-life balance, positive company culture, reward system, benefits and flexibility. If you are an employee and you want to work with a company that is consistently growing, offers competitive salaries and benefits, promotes their employees, and provides a stable work environment, then you've found it with Lobel.\r\n\r\nLobel Financial is an equal opportunity employer.