HM Sales Advisor Crocker Park

About the Role As a Sales Advisor, you will provide excellent customer service, welcoming and guiding customers through the store, actively selling our products, and offering support and guidance. You will use your fashion and product knowledge to give customers all the relevant information for the best experience. You will also work on garment refill and care, presentation, and contribute to a clean and tidy sales floor and back‑of‑house, working closely with your store team to deliver an excellent customer experience. A Day in the Life Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities. Customer Sales & Profit Provide excellent customer service: welcoming and guiding customers through the store and OMNI experience where available. Engage and have conversations with customers to provide excellent service. Guide customers through our fashion trends, stories, and products in all areas of the store. Actually promote and sell our products to customers. Actively promote our Customer Loyalty App (Hello Member) and in‑store sustainability initiatives. Represent yourself and the H&M brand positively during all customer interactions. Support commercial or operational actions to reach sales targets with the store management team. General Information Fashion & Trend Awareness Keep up‑to‑date with fashion trends, tendencies, styles, brands, products, competitors, and relevant influencers. Use your product and fashion knowledge to share relevant information with customers. Team & Development Retain and share your service, fashion, and store operations knowledge and skills with colleagues. Follow all procedures, routines, and legal requirements in all areas of the store. Give and receive feedback with your colleagues to learn, develop, and support each other. Participate in relevant onboarding, introduction processes, training and courses relevant to your role and future development. Retail Operations / Visual & Commercial Execution Complete the full garment cycle from unpacking and refill to steaming and ensure good garment care. Operate fitting room and checkout areas according to best practice and processes. Contribute to a clean and tidy sales floor and back‑of‑house, including stockrooms. Support garment presentation, execution, and maintain attractive merchandise displays, clear trends and stories according to visual and commercial guidelines. Ensure good stock levels with replenishment routines on the sales floor. Upkeep and follow best practice for any in‑store OMNI services and in‑store tech services/tools. Support opening and closing of the store. Follow all H&S guidelines and legal requirements applicable to the role and responsibilities. Qualifications You are passionate about fashion and everything we create in‑store. You are motivated by giving customers a great experience. You are communicative, creative, curious, motivated, flexible, decisive, and action‑oriented. You enjoy working in a collaborative and dynamic environment. You have sales experience working in a dynamic and collaborative environment that you can apply to your role. You have experience working with customer service in fashion, retail, or other service‑related industries. Why You'll Love Working at H&M We value diverse backgrounds, including but not limited to race, ethnicity, gender, age, religion, sexual orientation, and disability. We pride ourselves on being a values‑driven organization, guided by our 7 unique values that have been part of our success story for over 75 years. You will have access to our Colleague Resource Groups (CRGs) to find community and networking opportunities among colleagues. We are an inclusive company where you’re encouraged to be yourself at work. You will have access to a large global talent community, where career growth and aspirations have no limits. We believe in supporting your overall wellbeing and offer comprehensive benefits inclusive of health insurance, wellness and family support programs, company match retirement plan, paid leave programs, paid time off, and a community day to serve your local community. You will be able to express your personal style with our employee discount at H&M, Other Stories, and COS. Job Status Hourly, Non‑Exempt EEOC Code SLS Compensation Sales Associates Pay Rate $14.50 per hour

• This job posting highlights the most critical responsibilities and requirements of the job and is not all‑inclusive. There may be additional duties, and responsibilities assigned for this job at the company’s discretion.
• *H&M, in good faith, has assessed this posted range of compensation as the accurate range for this role and location at the time of this posting. H&M may ultimately pay more or less than the posted range depending on candidate qualifications. This range may be modified in the future.

Benefits We offer all our employees at H&M Group attractive benefits with extensive development opportunities around the globe. All our employees receive a staff discount card, usable on all our H&M Group brands in stores and online. Brands covered by the discount are H&M (Beauty and Move included), COS, Weekday, Monki, H&M HOME, Other Stories, ARKET, Afound. In addition to our staff discount, all our employees are included in our H&M Incentive Program – HIP. Inclusion & Diversity H&M is a part of H&M Group. At H&M Group, we’re determined to create and maintain inclusive, diverse and equitable workplaces throughout our organization. Our teams should consist of a variety of people that share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, on what we perceive possible and on how we choose to relate to our colleagues and customers all over the world. Hence, all diversity dimensions are considered in our recruitment process. Accommodation Statement We are committed to providing reasonable accommodations for applicants with disabilities. If you require assistance or accommodation during the application or interview process, please contact us at and use Ask a Question. #J-18808-Ljbffr H&M