Assistant Housekeeping Manager

Description

Nestled in the scenic Pocono Mountains of Pennsylvania, Woodloch Resort encompasses an award-winning family resort (Woodloch Pines), championship golf course (Woodloch Springs) and a luxury destination spa (The Lodge at Woodloch).

Owned and operated with pride by the Kiesendahl family since 1958, the concept of family is truly at the core of Woodloch and is key to its longtime success. Woodloch Pines was voted by TripAdvisor as the number one family resort in the United States and remains committed to its original mission to "treat all guests as if they were company in their own homes." Staff members are no exception to this rule. Employees work hard and are passionate about what they do and why they do it. Staff can attest to feeling as though they are as much a part of the fun of being on vacation as the guests. With our unique activity program, abundant amenities, and outstanding nightly entertainment, your family, friends, and co-workers are guaranteed to be engaged, energized, and enthusiastic!

GENERAL PURPOSE OF JOB
To maintain a high quality standard of cleanliness and provide courteous service to the guest.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
• Ability to delegate tasks to large groups of employees effectively.
• Adequate knowledge of the Resort/Hospitality Industry.
• Assist in on-going training process.
• Ensure neat, clean appearance and enforce among employees
• Ability to interview, hire, evaluate training, and schedule.
• Hold Goals of Team above all individual goals.
• Coordinate, train, and supervise staff on a daily basis.

ESSENTIAL QUALITIES
• Experience in interviewing and scheduling.
• Excellent computer skills and proficient in Microsoft Word, Power Point and Excel.
• Ability to listen carefully in order to understand and respond to guest concerns.
• Ability to communicate information clearly and effectively to staff.
• Self-motivated, dedicated and loyal.

SCHEDULE REQUIREMENTS
Must be able to work a flexible schedule including nights, weekends, holidays, and long shifts. The weekly hours would consist of 45-55 hours.

SUPERVISORY RESPONSIBILITIES
This position requires the supervision of approximately 100+ housekeeping employees.

KNOWLEDGE, SKILLS, AND ABILITES:
• High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
• Previous housekeeping experience preferred, but not required.
• Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence.
• Ability to perform basic math skills.
• Must have a valid driver's license and a clean driving record.

LANGUAGE SKILLS
Ability to read and comprehend simple instructions, write simple correspondence and memos, present information and updates in one-on-one and/or small group situations with guests, homeowners, guests, or coworkers.

MATHEMATICAL SKILLS
Ability to add, subtract, multiply, and divide numbers using units of money, weight measurement, volume and distance.

PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Regularly required to stand, walk, use fingers, handle, feel, reach, climb, balance, stoop, kneel, crouch, crawl, talk, hear, taste and smell.
• Lift or exert force up to 50 lbs.
• Carry basket of cleaning supplies, vacuum, sheets, towels, blankets, duvets, bedspreads and miscellaneous equipment.
• Able to move housekeeping carts on wheels, small chairs, nightstands, dressers, rollaway, beds and cribs
• The following vision requirements are also helpful:
o Clear:
- Close vision at 20 inches or less
- Distance at 20 feet or more
o Ability to identify and distinguish colors
o Peripheral Vision: can observe an area seen vertical, horizontal and left/right with eyes fixed on one point
o Depth perception: 3 dimensional, judging distances in spatial relationships
o Adjust focus: bring an object into sharp focus

WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Non-weather wet or humid conditions
• Working near moving mechanical parts
• Outdoor weather conditions
• Moderate noise level

Culture:

Woodloch takes pride in having exceptional staff with a great work culture in a beautiful setting (lake side!)

We promote teamwork and cooperation

We celebrate our staff with appreciation/holiday parties

Career development and advancement

Benefits:

Medical, Dental, and Vision for Full Time, Part Time and Seasonal employees

Company-paid Life insurance for Full-Time employees

Short Term Disabilities plans, Life and Pet insurance

401k with employer match

529 College Savings Plan

Generous Paid Time Off package, Paid Sick & Paid FMLA


Flexible & Dependent Care Saving Account (FSA)

Complimentary birthday dollars

Employee Crisis Fund/ Benevolent Fund

Complimentary Day Passes

Free use of many facilities, sports complex discounts, golf discounts, wellness programs

Dozens of local employee retail discounts

**Full benefit details will be disclosed during new employee orientation**