IT Desktop Technician (Dallas, TX) - Austin Industries

Austin Industries has an outstanding opportunity for an IT Desktop Technician at our corporate headquarters in Dallas, Texas . The IT Desktop Technician will provide general and escalated support to all Employee-Owners at all headquarters, offices, and jobsites of all Austin operating companies. They’ll focus on coordination, installation and implementation of all IT hardware and software including but not limited to, laptops, desktops, tablets, iPads, docking stations, monitors, audio/video equipment, phones, and wireless devices. Responsibilities Provide on-site and remote maintenance, troubleshooting for computer hardware, peripherals, software, virus, network connection and mobile device configuration Recognize, diagnose, and resolve common system issues; may use remote desktop screen sharing software to quickly and accurately assist users with issues Respond to telephone calls, emails and ticket requests for technical support Software and hardware installations, updates and troubleshooting Audio/video conference setup and support Printer/scanner setup and support Document, track and monitor the problems to ensure a timely resolution Assist Asset department with imaging of new and upgraded equipment Track, document recurring problems, and recommend corrective actions to the appropriate IT team Additional duties as assigned Qualifications An associate degree in computer technology, information systems, or related field preferred but not required 2+ years of experience in computer technology support or related area Knowledge of commonly-used concepts, practices, and procedures within field Excellent communication (written and verbal), analytical, customer services, and interpersonal skills Ability to work in a fast-paced, deadline driven environment Requirements Be available to work at Austin Bridge & Road headquarters in Coppell, Texas as needed per rotating schedule Be available to travel to jobsites at least once every quarter Applicants must be legally authorized to work for any employer in the United States. Austin Industries is unable to sponsor or take over sponsorship of an employment visa for this position. Benefits & Compensation We offer excellent benefits including medical, dental, life and disability insurance, and a matching 401K plan. We are proud to be a 100% Employee-Owned Company (ESOP)! To learn more about our employee-ownership structure, please go to Austin Industries is an Equal Opportunity Employer. If you are a job seeker with a disability and require a reasonable accommodation to apply for one of our jobs or have accessibility concerns, please contact People Services Team at View phone number on click.appcast.io . Equal Opportunity Employer #J-18808-Ljbffr Austin-Industries