Mobile Device Repair Associate

Mobile Device Repair Associate

Long Island City, NY

MetTel is a global communications solutions provider with the most complete suite of fully managed services that focus on secure connectivity, and network and mobility services. We simplify communications and networking for business and government agencies. Our customers include many of the Fortune 500, and Gartner recognizes us as an industry leader. We have the broadest portfolio of technology and integrated partnerships, as well as our private network, which we use to create tailored solutions design, deployment, and ongoing management, driving cost savings, efficiency, innovation, and the ability to focus on core objectives.

We believe that each team member is a key to the success and sustainability of the group. In order to achieve this, we offer an environment where all professionals can grow and develop their skills and competencies, collaborate with diverse professionals, share knowledge and enjoy a rewarding career.

MetTel is looking for a Warehouse Associate to join our Operations Team. As part of this team you will play an important role in warehouse operations as well as our fulfillment.

Responsibilities

• Perform intermediate to advanced mobile diagnostics and repair on various Apple and Samsung electronics.
• Network unlock devices running Android OS via familiar methods of firmware flashing.
• Operate laser station to complete restorations on models iPhone 8 and above.
• Manage and replenish repair parts inventory.
• Create and track the timeline of returned/defective devices.
• Submit pass or fail repair certificates post repair.
• Optimize and help develop our digital inventory system of mobile device assets.

Desired Qualifications

The ideal candidate should have a fluid electro and mechanical aptitude. However, you are encouraged to apply if you meet any of the qualifications below:

• Experience with iOS, Android, and Windows Operating Systems. (Mac, Google, and Microsoft product experience is a plus but not required.)
• Prior experience in cellphone or tablet repair
• Phonecheck diagnostics software
• Experience with JBC soldering equipment or any soldering experience
• Experience with REWA refurbishing equipment or any other refurbishing equipment
• Experience with M-Triangel Laser equipment or any other laser station
• Proficiency in Excel or Google Sheets

Salary: This role is compensated at an hourly rate starting at $18.00 p/hr.

MetTel is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws.