Data Entry Clerk

Data Entry Clerk

Position Details

Classification Information

Position Classification Title - Administrative Support Associate

FLSA - Non-Exempt

Position Class - 10421

Position Overview

Join the Ramily! Winston-Salem State University (WSSU) is a distinguished institution that combines academic excellence, community engagement, and a commitment to fostering student success. We are proud to be North Carolina's only university to earn the distinguished designation of Opportunity College by the Carnegie Classifications of Higher Education and the American Council on Education (ACE). WSSU is dedicated to preparing students for leadership roles through rigorous programs in health sciences, business, education, and the humanities. Known for its supportive environment, the university fosters a close-knit community that nurtures both professional and academic excellence. Situated in Winston-Salem, North Carolina—known as the City of Arts and Innovation, WSSU provides students with opportunities to engage in a dynamic mix of professional, social, and cultural experiences. Winston-Salem is home to thriving arts, healthcare, and technology sectors, offering both students and faculty unique collaboration opportunities and professional development pathways. With its beautiful campus, strong sense of community, and dedication to fostering personal and professional growth, Winston-Salem State University is an ideal place to teach, work, and learn.

Position Summary - The Office of Admissions at Winston-Salem State University (WSSU) is seeking a Data Entry Clerk to join their team! Are you passionate about providing top-notch customer service and excel in managing documents and data? Do you thrive in a fast-paced, dynamic environment? If so, we invite you to join our team at WSSU as a Data Entry Clerk for the Office of Admissions! Key Responsibilities of the Data Entry Clerk:

Process application documents, telephone inquiries, email requests, and other recruitment/application documents into the prospective student database.

Serve as a point of contact for the Office of Admissions, providing exceptional customer service by assisting students, families, and staff with questions, concerns, and application-related needs.

Provide answers and guidance to internal and external staff, answer inquiries from prospective students and families regarding current admissions policies.

Coordinate and process admissions documents.

Process web applications to completion for review.

Process new student credentials for admissions.

Ensure the accuracy, completeness, and timeliness of application processing.

Identify and resolve discrepancies in applicant records, such as missing documents, duplicate records, or incorrect data entries.

Determine appropriate corrective actions, and follow established procedures to resolve issues efficiently.

Adhere to WSSU Data Standards Check for minimum course requirements.

Adhere to all FERPA rules and regulations.

Primary Function of Organizational Unit - The primary function of the Office of Admissions is to achieve and maintain the optimum recruitment rates for the University. In conjunction with this function, the Office of Admissions develops programs that will market the University and provide access to qualified candidates. Also, it is the goal of the department to enroll students with a profile that equips them to meet the challenges of the University.

Position Information

Position Number - 060121

Competency Level - Journey

Working Position Title - Data Entry Clerk

Building and Room No. - Anderson Center 137

Work Hours: From [time] to [time] on [days] of [week] - 9am to 6pm Monday through Friday, with occasional evening and weekend hours to include Saturdays and Sundays

Hours per week - 40

Months per year - 12

Appointment Type - Permanent Full-Time

If Time Limited. - No

Appointment Length. - 12

DHR Assigned Fields

FTE - 1

Requirements and Preferences

Position required to work during periods of adverse weather or other emergencies - Not Mandatory

Position required to work On-Call/Emergency Callback - No

Minimum Experience/Education - High school diploma or equivalency; or demonstrated possession of the competencies necessary to perform the work.

Preferred Years Experience, Skills, Training, Education - Admissions Knowledge: Familiarity with undergraduate, transfer, or special student application processes. Technical Proficiency: Strong MS Office, Excel skills Administrative Experience: Experience in higher education administration or customer relationship management Attention to Detail: Ability to manage high-volume data entry with precision, such as processing transcripts, test scores, or application documents.

Required License or Certification

Valid US Driver's License - No

Commercial Driver's License Required - No

Physical Required - No

List any other medical/drug tests required

Posting Details

Posting Details

Posting Number - SPA01056P

Internal Posting Only - No

Time Limited Position - No

Appointment Length

State Salary Range - $33,540 - $54,455

Internal Salary Range - $33,540 - $40,031

Open Date - 08/25/2026

Close Date - 09/14/2026

Open Until Filled - No

Special Instructions Summary - Please Note: A criminal background check will be conducted on candidate finalist prior to the offer of employment. If no applicants apply who meet the required competency and T&E requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations. Resumes will not be accepted in lieu of completing an electronic application. The application must be competed in full detail (including work history) for your qualifications to be considered. Failure to complete the application completely may result in you not being considered for the vacant position. Your application for the position will not be complete until you receive an online confirmation number at the end of the process of applying for a position.

Key Responsibilities and Related Competencies

Competency - Coordination – Operations

Describe the specific job duties related to this competency - This position is expected to process application documents, telephone inquiries, email requests, and other recruitment/application documents into the prospective student database. Coordinate and process admissions documents. Process web applications to completion for review. Process new student credentials for admissions. Adhere to all FERPA rules and regulations. Adhere to WSSU Data Standards Check for minimum course requirements. Demonstrated ability to effectively plan, meet deadlines, and accomplish goals. Demonstrate and promote the University's cultural values. The incumbent will need to be able to be concise and to the point. The incumbent will need to always have a positive attitude and the ability to use positive language.

Percentage Of Time - 15

Competency - Problem Solving

Describe the specific job duties related to this competency - This position requires consistent problem-solving to ensure the accuracy, completeness, and timeliness of application processing. The role involves identifying and resolving discrepancies in applicant records, such as missing documents, duplicate records, or incorrect data entries. The incumbent must review information carefully, determine appropriate corrective actions, and follow established procedures to resolve issues efficiently.

Percentage Of Time - 15

Competency - Knowledge - Professional

Describe the specific job duties related to this competency - This position will understand the general operation and function of the Office of Admissions, including knowledge of processes and procedures. Applies knowledge necessary to provide answers and guidance to internal and external staff. Have knowledge of current admissions policies, especially those relating to required documents necessary for admissions. Assist the Office of Admissions with data entry projects.

Percentage Of Time - 10

Competency - Information/Records Administration

Describe the specific job duties related to this competency - This position deals with sensitive student information. The incumbent must be able to practice and adhere to data integrity standards and state and federal privacy policies.

Percentage Of Time - 10

Competency - Client/Customer Service

Describe the specific job duties related to this competency - This position requires direct interaction with external and internal customers and serves as an important point of contact within the Office of Admissions. The role is responsible for providing exceptional customer service by assisting students, families, and staff with questions, concerns, and application-related needs. Responsibilities include identifying issues, offering clear solutions,