Field Service Technician

Provide service and customer support during on-site visits Diagnose, test, and repair vehicles using computerized diagnostic equipment Perform inspections and repairs using established procedures Perform light and medium duty repairs on heating and air conditioning, electrical and electronic systems, brakes, manual drivetrain, axles, suspension, steering, transmissions, transaxles, and engines Perform light-duty engine performance repairs and diesel engine repairs Prepare and submit work orders promptly Evaluate products for maintenance, warranty, upgrades, and other purposes Collaborate with management to resolve technical issues Recommend appropriate products or services based on customer requirements Manage on-site installations, repairs, and maintenance within the assigned territory Conduct customer training on product usage and maintenance Analyze, evaluate, and diagnose technical problems Respond to customer complaints promptly and effectively Achieve and maintain an efficiency level of 85% or greater Safely operate shop equipment Maintain and protect company property Follow company safety protocols and keep the work area clean Submit complete and accurate weekly timesheets to payroll Perform other duties as assigned Requirements High School Diploma or equivalent Experience in one or more designations: Automobile (A 1-9), Medium/Heavy Truck (T 1-8), School Bus (S 1-7), or Transit Bus (H 1-8) Minimum four years’ experience in a light or medium duty automotive service facility Personal tools required Ability to obtain a Commercial Driver's License with passenger and air brake endorsement Ability to pass ASE certification test Ability to work independently with little or no supervision Professional attitude Strong customer service skills Strong leadership qualities Punctuality Ability to lift, push, and pull a minimum of 50 pounds Frequent kneeling, stooping, squatting, crawling, and climbing Good manual dexterity Ability to maintain a valid Commercial License, including successfully completing the DOT Medical Exam, Driving Test, and all other license requirements Core Competencies Demonstrates expertise in diagnosing and repairing light and medium duty vehicles, including proficiency in using computerized diagnostic equipment and performing various mechanical repairs. Strong customer service and leadership skills are essential for managing on-site installations and training customers on product usage. Highest-signal resume keywords ASE Certification Commercial Driver's License Automobile Service Experience Light/Medium Duty Repairs Customer Service Skills Hard Skills Vehicle Diagnostics Electrical Systems Repair Engine Performance Repair Heating and Air Conditioning Repair Brake Systems Repair Manual Drivetrain Repair Suspension Repair Transmission Repair Diesel Engine Repair Shop Equipment Operation Soft Skills Professional Attitude Strong Leadership Qualities Punctuality Ability to Work Independently Customer Complaint Resolution Certifications & Qualifications ASE Certification Commercial Driver's License Industry Keywords Automotive Service Facility Light Duty Medium Duty Diagnostic Equipment Safety Protocols Work Orders Customer Training Technical Problem Analysis Maintenance Evaluation DOT Medical Exam #J-18808-Ljbffr