Investor Reporting Manager

Who We Are ServiceMac is a new sub‑servicing entity backed by leading practitioners of the mortgage servicing industry. Our focus is on delivering superior technology, products, and services for the mortgage and real‑estate sectors, with highly personalized service and support. Through continuous innovation and acquisition, our solutions span the mortgage continuum, enhancing security, compliance, customer satisfaction, and profitability. Our inclusive, people‑first culture has earned us numerous accolades, including the Fortune 100 Best Companies to Work For® list for eleven consecutive years and a range of awards for diversity and LGBTQ+ employee support. What You’ll Do Monitors various reporting and remittance requirements, triggers, and regulations to ensure compliance. Maintains and enhances procedures and controls to mitigate operational risk. Identifies opportunities for process improvement and efficiencies. Manages day‑to‑day oversight of loan accounting for GNMA/FHLMC and FNMA. Ensures efficient operation and team workflow. Trains less experienced team members on nuances of investor mortgage accounting/reporting and vendor oversight. Researches and resolves issues relating to reporting, remitting, and reconciliation. Aggregates remittance reports, reconciles custodial accounts, and remits calculated funds. Oversees vendor reporting and remitting on the company’s mortgage loan servicing portfolio. Reviews investor remittance for accuracy and timeliness to avoid penalties. Works closely with the Investor Reporting team and default group to align processes with investor guidelines and accurately report loan mitigation activity. Ensures proper set‑up, sales, and release of loans to new customers on a timely basis. Establishes and maintains close relationships with GSE/investor representatives to resolve issues expediently. Reviews and responds to audit exam requests—internal, external, investor, regulatory, and state. Reviews payment applications for compliance with investor and company guidelines. Expedites accurate and timely reporting and remittances for all investors. Oversees audit requests for wire transfers, ensuring adequate documentation, error‑free calculations, and accurate source/receiver information, including REG AB and USAP reporting and compliance. Oversees analysis and reviews on new reporting formats or proposed changes to reporting requirements. Assists in maintaining policies and procedures in accordance with company and investor guidelines. What You’ll Bring Bachelor’s degree or equivalent combination of education and experience (advanced degree may be required). 5–8 years of experience and/or training in an investor reporting mortgage servicing environment. Minimum of 5 years of reporting and reconciliation experience. Ability to read, analyze, and interpret technical procedures or government regulations. Proficiency in writing reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from managers, clients, and borrowers. Strong understanding of the investor reporting workstation. Capacity to work with mathematical concepts such as probability and statistical inference. Ability to solve practical problems and handle varied variables in situations with limited standardization. Ability to interpret instructions furnished in written, oral, diagrammatic, or schedule form. Strong knowledge of all investor and agency guidelines regarding reporting, accounting, payment application, and custodial accounts. Excellent attention to detail and organizational skills. Ability to work collaboratively in a team environment. Strong knowledge of FHA, VA, and USDA loan guidelines. Strong knowledge of Ginnie Mae, Fannie Mae, and Freddie Mac servicing guidelines and remittance reporting. Excellent written and verbal communication skills. Excellent interpersonal, relationship‑building, and teamwork skills. Self‑motivated; self‑starter. Ability to manage multiple tasks, respond quickly to emergent problems, and balance long‑range projects with immediate tasks. Proficiency in Microsoft Word, Excel, and PowerPoint. Pay Pay Range: $73,900.00 – $98,500.00 annually. This estimate is a reasonable representation of the base pay for this position at the time of posting, based on job‑related knowledge, skills, experience, business requirements, and geographic location. What We Offer Medical, dental, and vision coverage. 401(k) plan. PTO/paid sick leave. Employee stock purchase plan. Equal Opportunity Employer First American is an equal opportunity employer in every sense of the term. #J-18808-Ljbffr