Senior Technical Program Manager

Senior Director, Technical Program Management – AI/ML (Remote Eligible) As a Sr. Director of Technical Program Management (TPM) in Capital One’s Intelligent Foundations and Experiences team, you will help build the next-generation Generative AI platform and tools as the backbone of the company’s AI information. This strategy is fundamental for our technical organization to embrace AI and Machine Learning in unique and pioneering ways, enabling Capital One’s lines of business (such as credit card, retail banking, and auto finance) to deliver high reliability, real-time delightful experiences for our customers. You will also pave the way for an expanding TPM discipline within the team, leveraging industry knowledge and experience to teach the organization what a great TPM can achieve. Key Qualities Strong technical background, ideally building highly scalable platforms, products, or services, with the ability to identify and mitigate technical risks throughout the delivery life‑cycle. Experience building and leading a world‑class team of technical program managers focused on powerfully intelligent experiences for customers and associates. Ability to lead technology‑focused discussions with senior leadership, providing valuable insights and recommendations that guide technology‑based decisions. Exceptional communication, collaboration, problem‑solving, and influencing skills. Quantitative approach to problem solving and a collaborative implementer of holistic solutions; a systems thinker. Experience growing and developing a TPM team while building the foundations for the TPM practice. Ability to simplify the technically complex and drive well‑educated decisions across product, engineering, design, and data science representatives. Deep focus on execution, follow‑through, accountability, and results. Exceptional cross‑team collaboration; able to work across different functions, organizations, and reporting boundaries to get the job done. Highly tuned emotional intelligence, a good listener, and deep‑seated empathy for teams and partners. Basic Qualifications At least 9 years of experience in technical program management. Bachelor's degree. Preferred Qualifications 9+ years of experience designing and building data‑intensive solutions using distributed computing. 5+ years of experience building distributed systems and highly available services using cloud computing services/architecture, preferably AWS. 5+ years of experience building on high‑scale, low‑latency data platforms. 5+ years of experience with Agile delivery. 5+ years of experience delivering large and complex programs—owning business or technical vision, collaborating with large cross‑functional teams, securing commitments on deliverables, and unblocking teams to land business impact. Experience in building systems and solutions within a highly regulated environment. Bachelor's degree or higher in a related technical field (Computer Science, Software Engineering). AI/ML industry impact through conference presentations, papers, blog posts, open source contributions, or patents. At this time, Capital One will not sponsor a new applicant for employment authorization, or offer any immigration related support for this position (i.e. H1B, F‑1 OPT, F‑1 STEM OPT, F‑1 CPT, J‑1, TN, E‑2, E‑3, L‑1 and O‑1, or any EADs or other forms of work authorization that require immigration support from an employer). Compensation Sales Territory: $245,100 – $279,800 for Sr. Director, Technical Program Management Remote (Regardless of Location): $245,100 – $279,800 for Sr. Director, Technical Program Management Cambridge, MA: $269,600 – $307,700 for Sr. Director, Technical Program Management McLean, VA: $269,600 – $307,700 for Sr. Director, Technical Program Management San Francisco, CA: $294,100 – $335,700 for Sr. Director, Technical Program Management Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter. This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long‑term incentives (LTI). Incentives could be discretionary or non‑discretionary depending on the plan. Benefits Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well‑being. Learn more at the Capital One Careers website ( Eligibility varies based on full or part‑time status, exempt or non‑exempt status, and management level. This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non‑discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug‑free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23‑A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901‑4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at View phone number on click.appcast.io or via email at View email address on click.appcast.io . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. For technical support or questions about Capital One’s recruiting process, please send an email to View email address on click.appcast.io Capital One does not provide, endorse nor guarantee and is not liable for third‑party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). #J-18808-Ljbffr