Sales Operations Sr. Specialist

Why NeuraFlash, Part of Accenture:

At NeuraFlash, Part of Accenture, we are redefining the future of business through the power of AI and groundbreaking technologies like Agentforce. As a trusted leader in AI, AWS, and Salesforce innovation, we craft intelligent solutions—integrating Salesforce Einstein, Service Cloud Voice, Amazon Connect, Agentforce and more—to revolutionize workflows, elevate customer experiences, and deliver tangible results. From conversational AI to predictive analytics, we empower organizations to stay ahead in an ever-evolving digital landscape with cutting-edge, tailored strategies.

We are proud to be creating the future of generative AI and AI agents. Salesforce has launched Agentforce, and NeuraFlash, Part of Accenture, was selected as the only partner for the private beta prior to launch. Post-launch, we’ve earned the distinction of being Salesforce’s #1 partner for Agentforce, reinforcing our role as pioneers in this transformative space.

Be part of the NeuraFlash, Part of Accenture journey and help shape the next wave of AI-powered transformation. Here, you’ll collaborate with trailblazing experts who are passionate about pushing boundaries and leveraging technologies like Agentforce to create impactful customer outcomes. Whether you're developing advanced AI-powered bots, streamlining business operations, or building solutions using the latest generative AI technologies, your work will drive innovation at scale. If you’re ready to make your mark in the AI space, NeuraFlash, Part of Accenture is the place for you.

We are looking for a Sales Operations Sr. Specialist to help drive the efficiency, scalability, and effectiveness of our Sales organization. This role will partner closely with the Director of Sales Operations and sales leadership to manage day-to-day Sales Operations, improve processes, provide actionable reporting and insights, and lead cross-functional initiatives.

This is a hands-on role for someone who can take ownership of complex operational work, identify opportunities for improvement, and turn data into clear recommendations. The ideal candidate is comfortable working across Salesforce, reporting, forecasting, sales processes, and cross-functional projects — while also being able to roll up their sleeves and get things done.

What You'll Do

Sales Operations & Process Management

• Own day-to-day Sales Operations processes and workflows.
• Identify inefficiencies and implement improvements that make it easier for Sales teams to operate effectively.
• Develop and maintain scalable processes, documentation, and operating procedures.
• Partner with Sales leadership to understand business needs and translate them into operational solutions.
• Serve as a key point of contact for Sales Operations questions, issues, and escalations.

Reporting, Analytics & Insights

• Own recurring sales reporting, dashboards, and business performance metrics.
• Analyze pipeline, bookings, revenue, activity, conversion, and other sales data to identify trends and opportunities.
• Provide Sales leadership with actionable insights and recommendations.
• Ensure sales data is accurate, consistent, and reliable.
• Help establish and maintain Sales Operations KPIs and reporting standards.

Salesforce & Systems

• Partner with Salesforce/Systems teams to improve Sales workflows, data quality, reporting, and automation.
• Identify opportunities to automate manual processes and reduce administrative work for Sales.
• Help manage Sales Operations systems, tools, integrations, and user requirements.
• Support Salesforce governance and ensure processes align with business needs.

Forecasting & Pipeline Management

• Support and improve the sales forecasting process.
• Monitor pipeline health, coverage, progression, and data quality.
• Partner with Sales leaders to identify gaps, risks, and opportunities within the pipeline.
• Prepare recurring forecast and pipeline reporting for leadership.

Cross-Functional Projects

• Lead Sales Operations projects from planning through implementation.
• Partner with Finance, Marketing, Customer Success, HR, and other teams on initiatives impacting the Sales organization.
• Translate business requirements into actionable plans and drive projects to completion.
• Support organizational changes, new processes, and system implementations.

What We're Looking For

• 3+ years of experience in Sales Operations, Revenue Operations, Business Operations, or a related field.
• Experience working in a B2B, SaaS, technology, or consulting environment preferred.
• Strong Salesforce experience and understanding of CRM processes.
• Strong analytical and problem-solving skills with the ability to turn data into actionable insights.
• Experience building and managing reports, dashboards, and operational metrics.
• Strong project management and organizational skills.
• Ability to manage multiple priorities and work independently.
• Strong communication skills and ability to work effectively with Sales leadership and cross-functional stakeholders.
• Comfortable challenging existing processes and recommending better ways of working.
• Strong attention to detail without losing sight of the bigger picture.

What Would Make You Stand Out

• Experience supporting a high-growth Sales organization.
• Experience with Salesforce administration, automation, or reporting.
• Experience with sales forecasting, pipeline management, territory planning, or sales compensation.
• Experience implementing or optimizing Sales Operations tools and processes.
• Experience managing or mentoring junior team members.
• Strong Excel/Google Sheets skills; experience with BI/reporting tools is a plus.
• Experience in a Salesforce consulting or technology organization.

What Success Looks Like

In this role, success means the Director of Sales Operations has more capacity to focus on strategy, leadership, and long-term planning because the Manager is independently running the day-to-day Sales Operations function.

You will be successful when:

• Sales leaders have reliable data and reporting to make decisions.
• Sales processes are clear, scalable, and consistently followed.
• Manual and repetitive work is reduced through better processes and automation.
• Pipeline and forecasting data is accurate and actionable.
• Sales Operations projects move forward without requiring constant Director oversight.
• Junior team members have clear direction, ownership, and development opportunities.
• The Sales organization has a proactive operational partner who identifies problems before they become bigger issues.

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

For details, view a copy of the Accenture Equal Opportunity Statement

Accenture is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities.

Accenture is committed to providing veteran employment opportunities to our service men and women.

What’s it like to be a part of NeuraFlash, Part of Accenture?

• Remote & In-Person: Whether you work out of our HQ in Massachusetts, one of our regional hubs, or you're one of over half of our NeuraFlash, Part of Accenture Family who work remotely, we’re focused on keeping everyone connected and unified as one team.
• Travel: Get ready to pack your bags and hit the road! For certain roles, travel is an exciting part of the job, with an anticipated travel commitment of up to 25%. So, if you have a passion for adventure and don't mind a little jet-setting, this opportunity could be your ticket to exploring new places while making a positive impact on clients.
• Flexibility: Do you have to take the dog to the vet, pick up the kids from school, or the in-laws from the airport? We know that a perfect 9-5 isn’t possible. So you have to jump out to do any of those, no problem! We build a culture of trust and understanding. We value good work not the hours in which you get it done
• Collaboration: You have a voice here! If you work with a team of smart people like we do, it’s a no-brainer to take suggestions and feedback on how to keep NeuraFlash, Part of Accenture thriving. Our executive team holds town halls & company meetings where they address any suggestions or questions asked, no matter how big or small.
• Celebrate Often: We take our work seriously, but we don’t take ourselves too seriously. Whether it is an arm wrestling contest, costume party, or ugly holiday sweaters our teams love to have fun. And while we work hard, we don’t forget to slow down and celebrate the big things and the small things together.