Head Host/Hostess (Maitre D')

Job Description

Job Description

As a Zuma Maitre D’, you are responsible for ensuring a smooth and exceptional dining experience for guests at Zuma by overseeing the flow of reservations and seating arrangements. You will manage guest reservations, coordinate seating plans, and lead the dining room team to maintain Zuma’s high standards of service and hospitality, ensuring and maximizing seating capacity.

Zuma is a contemporary Japanese restaurant collection, inspired by the dynamic Izakaya dining style. Our global collection includes four venues across North America's most iconic cities: Miami, New York, Las Vegas, and Boston. Our venues are icons in each of their hospitality landscapes, demonstrating our commitment to excellence and to elevating our guest experiences. Zuma in proud to be part of the Azumi collection.

Life at Zuma

At Zuma, we're more than a restaurant – we're a vibrant community fuelled by the energy that flows from our Robata grills, guided by our core values:

Honor the Mastery - we celebrate every detail, always striving for perfection – putting pride in everything we do

Do Unto Others - we support each other to be at our best, treating every team member and guest with warmth and openness

Embrace the Energy - we bring passion and positivity to everything we do

Main Duties

Your key responsibilities will include:

• Greet guests as they arrive, escort them to their tables, and ensure their seating preferences are accommodated
• Manage reservations, including taking bookings, confirming reservations, and organizing seating arrangements to maximize table turnover and efficiency
• Maintain knowledge of menu offerings, specials, and wine selections to provide recommendations and enhance the guest experience
• Oversee and ensure the proper setup of the front desk area, supervising the team to complete side-work and other opening/closing procedures in the absence of the Reception Manager
• Collaborate in printing and updating menus, ensuring accuracy and consistency

What We Look For

Our ideal candidate embodies our values and the following:

• A genuine love for culinary experiences & a passion for Japanese cuisine
• A natural team player who is at home working in sync with a large team
• Naturally friendly, customer-oriented, and skilled at creating memorable dining experiences
• Previous experience as a Maitre D’ or similar role in a high-end restaurant, hotel, or hospitality establishment
• Experience working with SevenRooms or other reservation systems preferred
• Proficient in Microsoft Word and Excel, with the ability to efficiently manage documents
• Ability to work flexible hours, including evenings, weekends, and holidays, as required

Benefits

We offer incredible career growth, international opportunities, and the chance to contribute to a world-renowned brand, where every detail from the finest ingredients to our unrivalled atmosphere is crafted to perfection.  

As part of our team, you’ll enjoy:

• World-Class training, designed to inspire and educate
• Global opportunities , experience hospitality around the globe with our five incredible brands
• Health Benefits: Comprehensive Medical, Dental, and Vision insurance to ensure your well-being.
• Family Meals are shared daily
• Rewards & Recognition, we value our team and celebrate your contributions to our success with meaningful rewards and recognition
• Staff discount,  enjoy exclusive discounts across the Azumi group, worldwide!

Our Commitment to Inclusivity

We are an equal opportunities employer and welcome all applicants. If you require any assistance to make the recruitment process more accessible, please let one of our Talent Acquisition team know. 

Ready to create some magic? Join us and bring your talent to a team that’s elevating contemporary dining on a global stage.