Pet Parent Coordinator

Payrate $18-20/hour to start

Dogtopia, the industry leader in dog daycare, boarding, and spa services has openings for energetic, organized, business-minded individuals that will be the first point of contact as a Pet Parent Coordinator on our Front Desk. This person should love dogs- and, upon successful completion of training, you can even bring YOUR dog to work with you! What a bonus! 

ABOUT US: 

We are Dogtopia, and we're a unique breed! We love and care for our Pet Parents’ pups like our own. A big part of our success is that we hire great people who love dogs, treat them exceptionally well, and reward them for their excellence. We provide you with the industry's best training in dog behavior and animal care, and we equip you with the skills to make every day the Most Exciting Day Ever for every dog in your care. This is why Dogtopia is the industry leader and wins customer-driven awards and recognition year after year! 

We are also proud to be deeply invested in giving back to our communities through our Dogtopia Foundation’s Fetch It Forward initiatives with a mission that Enables Dogs to Positively Change Our World. 

ABOUT YOU:  

• You love dogs.  
• You’re fast-paced, self-driven with a strong sense of urgency. 
• You’re organized and detail oriented. 
• You thrive when you have multiple challenges on your plate. 
• You like meeting and interacting with new people. 
• You have a passion for sales and client experiences 
• You have high energy and love customer service. 
• You like to work with others and build a teamwork consensus 
• You’re lively, enthusiastic and a very strong communicator. 
• If you see yourself in these words, we’d love to talk to you about our Front Desk Reception role.  

About the Role:  

• The focus of this job is making connections with Pet Parents and their pups. 
• Greet everyone who walks in or out of Dogtopia. 
• Answer Pet Parent questions over the phone and in person. 
• Check pups in and out of daycare. 
• Able to handle complaints and conflicts 
• Able to enter all data into customer profile and puts in updates to ensure we are aware of prior history of significant issues or concerns. 
• Assists in taking pictures- first day, boarding stays, and social media posts. 
• Creates various items (birthday cards, boarding report cards, first day cards, etc.) to convey the positive experience of the pet’s “most exciting day ever”. 
• Assists in organizing “Party days” and helping in moving dogs to take pictures 
• Cleaning and Administrative 
• Manages appearance of front desk. Follows cleaning protocols to ensure a safe and clean environment. 
• Moves dogs in and out of the building and responds to playroom assistance needed

• Communication: Clearly relaying and documenting needs while maintaining a warm and diplomatic demeanor, identifying and enabling shift to shift communication, coordinate with Manager on Duty in person and remotely, provide timely and accurate information to customers regarding care and concerns, professional communication through email, text, phone calls, social media and in person
• Conflict Resolution: De-escalating situations, handling concerns with empathy, and offering solutions.
• Grace Under Pressure: Juggling multiple requests and staying calm during a fast-paced or busy shift, prioritizing tasks and staying aware of the 'big picture' while focusing on the task at hand
• Organization: Independent worker with a team attitude, keeping track of multiple projects, deadlines, goals as well as day to day activities and needs.

Dogtopia offers award-winning dog daycare, boarding, and spa services; our core service is dog daycare. We love and care for all dogs like our own and are dedicated to helping them become a well-balanced pup. 

Schedule:

Primary hours are 10a-6p Monday-Friday or Tuesday - Saturday

Flexibility required to meet business needs, events and coverage

Management level Exempt Salary, schedule & bonuses possible for the right candidate