Logistics Customer Service

Job Description

WELCOME TO THE TEAM - Protech Staffing is HIRING!


If you're looking to work in a fast-paced, team-oriented environment where quality and safety are top priorities, this is the perfect opportunity for you. Join our team and help produce high-quality products while growing your skills and career!

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Position: Warehouse Clerk/Customer Service

City: Lathrop, CA


Range of Pay: $20.00 - $21.00


Shift: 1st Shift - 8:00AM - 4:30PM


Type: Temp-to-Hire

Summary


Responsible for providing effective customer service for all Warehouse & Cross Dock Logistics customers by utilizing excellent, in-depth knowledge of company services. Interact with other internal departments to achieve balance of capacity while achieving high service levels.


Essential Duties

• Serve as the primary point of contact for assigned customers.
• Coordinate daily inbound and outbound shipments with warehouse and carrier teams.
• Manage order entry, updates, and changes in WMS.
• Provide shipment updates, delivery appointment confirmations.
• Ensure all documentation meets customer and company requirements.
• Proactively resolve service issues and follow through to customer satisfaction.
• Monitor open order reports and support the billing process to ensure timely invoicing.
• Maintain strong, professional relationships with both internal staff and external customers.

Qualifications


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Proven track record of successful data entry skills;
• Professional phone skills, excellent communication and problem solving skills;
• Strong knowledge of Microsoft Word, Excel, and Outlook;
• Excellent oral and written communication skills;
• Strong attention to detail/organizational and follow through skills;
• Ability to work in a team-oriented environment; and
• Ability to multi-task in a fast-paced environment.

Education and Experience
• High School Diploma (or GED or High School Equivalence Certificate)
• Minimum 2 years of customer service experience in a high volume environment.


Reasoning Ability
• Ability to solve practical problems
• Ability to negotiate and deal with a variety of transportation, personnel and customer service situations.
• Ability to communicate, respond to questions and give directions in a professional and efficient manner to customers, managers and other employees.
• Ability to read and interpret a variety of instructions furnished in written, oral, map or schedule format.
• Ability to read, analyze and write reports, business correspondence, and procedure manuals as well as maintain required logs.
• Ability to plan and manage a daily schedule, as well as organize assignments in an efficient and timely manner.


Work Environment


The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
• A fast-paced, collaborative warehouse setting with frequent interaction between departments.
• CSR office is located onsite and connected to the warehouse floor, allowing for close communication with operations.
• Must be comfortable working in the warehouse environment as needed to track orders, communicate with floor leads, or troubleshooting issues.
• Team-oriented culture that values communication, transparency, and follow-through.


Physical Demands
• Regularly sit, type, and use the mouse up to 8 hours a day;
• Regularly sit and stand from chair up to 20 times a day;
• Occasionally stand, walk, use hands to finger, handle or feel, and reach
• Occasionally climb stairs
• Occasionally lift and/or move up to 50 pounds.

Meet Your Recruiter

Dawn Beckwith