IT Cinema Tier 2 Support Technician I

What is the job
If you enjoy hands-on technology work and want to play a direct role in bringing the moviegoing experience to life this could be a great fit. As an IT Cinema Tier 2 Support Technician I youll support the systems that power our theatres while also helping lead the IT side of exciting projects like new cinema openings upgrades and remodels.

In this role youll combine troubleshooting project coordination and collaboration to keep our cinema technology running smoothly. Youll partner with internal teams and vendors solve complex technical issues and help ensure every theatre is set up for success.

What will you be doing

• You will support cinema technology by troubleshooting hardware and software issues and responding to technical incidents
• You will lead the IT scope of projects including theatre openings remodels and closures ensuring timelines and standards are met
• You will coordinate with vendors and internal teams on equipment installs cabling and system configurations
• You will monitor system performance document updates and ensure systems meet service level expectations
• You will collaborate across IT teams to improve processes maintain infrastructure and support ongoing operations

About you

• You will have hands-on experience supporting IT infrastructure hardware and software in a technical environment
• You will be comfortable managing multiple priorities and working both independently and as part of a team
• You will be able to troubleshoot issues think critically and make decisionseven in high-pressure situations
• You will communicate clearly with both technical and non-technical partners
• You will be open to travel and adapt to changing project needs
• You will be a great fit if our values resonate with you: We Create We Perform We Inspire . Read more about them here - About us
  

About Regal

Regal Cinemas where movie magic meets unforgettable experiences!

At Regal Cinemas part of Regal Cineworld each day is a celebration of everything film and entertainment. From the first popcorn crunch to the closing credits were all about creating moments that spark joy laughter and a little bit of movie magic.

With over 7600 screens across 625 locations in 9 countries including Cineworld Picturehouse Cinema City Yes Planet and Regal Cinemas right here in the US - we bring the joy of movies to millions.

Based out of our buzzing Theatre Support Office in Knoxville Tennessee we offer a variety of roles with a mix of hybrid field-based or remote working options depending on the role.

What really makes Regal shine Our people. Were passionate about supporting your growth and helping you carve out your dream career within the Regal Cineworld family. Fancy joining us on this epic film adventure Dive into the Regal stories and see what lifes like behind the scenes of the big screen!

Read more about the Regal culture here Regal Careers

Our Benefits

• Discretionary annual bonus
• Free movie passes and discounted concessions at any Regal location
• Paid vacation time and sick leave to support a healthy work-life balance
• Eligibility to participate in our 401(k) retirement plan with company match after age 21 and one month of service
• Summer half-day Fridays during the summer season
• Medical and prescription coverage with company contributions toward the cost
• Company-paid life insurance and disability insurance at no cost to employees
• Dental vision and supplemental life insurance options available for employees and their dependents
• Additional coverage options including accident critical illness and hospital indemnity insurance

Inclusion & Belonging

At Regal Cineworld we believe our strength comes from the diversity of our people. We are committed to fostering a workplace where everyone feels valued respected and empowered to bring their authentic selves to work. Our commitment to inclusion and belonging embraces all aspects of identity including gender ethnicity age disability sexual orientation religion and background.

We take pride in creating an environment where differences are celebrated and everyone has equal opportunities to succeed. Our hiring process is designed to be fair and accessible welcoming applicants from all backgrounds. If you need any accommodations during the hiring process or in the workplace to support your needs please contact the Talent team.

Do you feel like you dont have all the experience listed but would love to explore a career at Regal Please still contact . We understand that confidence gaps and imposter syndrome can get in the way of meeting incredible candidates and we wouldnt want this to prevent us from meeting you.

Required Experience:

IC