Loan Servicing Representative

Loan Servicing RepresentativeWells Fargo is seeking Loan Servicing Representatives to join the Auto Operations Group in Chandler, AZ. This team is part of our Consumer Lending business. Consumer Lending provides important credit products and services that help our customers succeed. The group includes Home Lending; Auto; Cards, Retail and Merchant Services; Personal Lending; Consumer Lending Control; and Consumer Lending Shared Services. Find out why we're the #1 financial services company to grow YOUR career.Apply today for opportunities in the following areas:Aftermarket/Letter of Guarantee/Specialty Operation SupportTitlesIn this role, you will:Support Loan Servicing functional area or processesIdentify opportunities to improve various areas within Loan Servicing and recommend solutionsReview, research, analyze, calculate, and submit mortgage claims that are moderately complex in naturePerform moderately complex administrative, transactional, operational, or customer support tasksReview, research, process, and respond to written and phone inquiries of moderate to high complexity from customers, title companies, vendors, and internal personnel pertaining to loans and various areas within Loan ServicingReceive direction from Loan Servicing supervisorsEscalate non-routine questions to experienced individualsUse relevant information and independent judgment to review and file claims while ensuring compliance with all federal, state, client, and company policies, procedures, and regulationsInteract and communicate with agencies, investors, insurers, mid-level management, staff, and cross business units, as well as internal or external customersProvide guidance to less experienced peersRequired Qualifications:1+ year of Loan Servicing support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.Desired Qualifications:Experience within auto financial operations and/or automotive industry.Experience executing in a fast paced, high demand, production environment while balancing multiple priorities.Ability to multi-task to meet deadlines/service level agreements (SLAs), achieve goals, and work under pressure in a dynamic and complex environment.Ability to negotiate, influence, collaborate, and facilitate issue resolution with both internal and external parties.Excellent analytical skills with high attention to detail and accuracy.Ability to navigate multiple computer systems, applications, and utilize search tools to find information.Customer Service focus with the ability to listen to customer needs and recommend solutions.Job Expectations:Must be able to attend full duration of training.Flexible to work any hours between 6 am – 7 pm.Hours may adjust bi-annually, based on Daylight Savings TimeWork on-site at the location postedThis position does not offer relocation assistanceThis position is not eligible for Visa sponsorshipJob location:401 Las Colinas Blvd W Bldg. A IRVING, TX 75039Posting End Date:21 Sep 2026*Job posting may come down early due to volume of applicants.We Value Equal OpportunityWells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.