Member Services Representative

Job Description

Job Description

Benefits:

• Bonus based on performance
• Employee discounts
• Flexible schedule
• Opportunity for advancement

Member Services Representative | Crunch Fitness
Overview
Love connecting with people and helping them get started on their fitness journey? Join the team at Crunch Fitness, owned & operated by Fit Fusion, LLC! As a Member Services Representative (MSR), you’ll welcome members, turn club tours into new memberships, and help create the energetic, inclusive atmosphere that makes Crunch a place people want to be.

Bring your enthusiasm and a willingness to learn. This hands-on role combines sales, member service, and daily cleaning to keep the club welcoming and ready for every workout.

Responsibilities 

• Welcome members and guests, complete check-ins, and address account alerts in accordance with company procedures.
• Conduct personalized club tours, understand prospect goals, explain membership options, and confidently ask for the sale.
• Achieve assigned membership sales goals through prospect follow-up, referrals, community outreach, and promotional activities.
• Explain available club amenities and services, promote membership upgrades and retail products, and connect members with the appropriate team for personal training and other offerings.
• Process membership agreements, payments, and purchases accurately while following cash handling procedures.
• Record lead information and follow-up activity accurately in company systems.
• Answer calls professionally, respond to member questions, and resolve concerns within your authority or refer them to club leadership.
• Support member onboarding, engagement, and retention through helpful service and timely follow-up.
• Complete assigned daily cleaning and sanitizing duties, including front-desk, equipment, and other designated club areas.
• Follow assigned opening, closing, and shift checklists; report safety concerns, equipment issues, and maintenance needs promptly.
• Participate in training, role-playing, and coaching, and apply feedback to improve sales and service performance.

  Requirements

• Must be at least 18 years old.
• Sales or customer service experience preferred, ideally in fitness, retail, hospitality, or another service environment.
• Comfortable initiating conversations, following up with prospects, addressing objections, and working toward sales goals.
• Friendly, professional, and able to verbally communicate effectively with members, guests, and teammates.
• Basic computer skills and the ability to learn membership, sales, and payment systems.
• Dependable, attentive to detail, and able to balance member service, sales, and cleaning responsibilities.
• Availability to work the posted schedule, which may include early mornings, evenings, weekends, and holidays.

CPR/AED certification required within 30 days of hire.

Physical Requirements 
Work involves prolonged standing and walking, talking, listening, computer use, bending, reaching, cleaning and sanitizing, and lifting or moving items up to 50 pounds. The club is an active fitness environment with varying noise levels.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Reporting Structure
Reports to the General Manager, with daily direction and support from the Assistant General Manager and designated club leadership.