Manager, Quality Assurance

Launch Your Career with Cook Systems Since 1990, Cook Systems-a certified veteran-owned IT consulting firm-has been helping businesses and professionals grow through innovation, integrity, and investment in people. We partner with Fortune 500 enterprises and high-growth companies alike to deliver agile technology solutions, AI-driven talent strategies, and our signature FastTrack program that develops the next generation of tech talent. At Cook, you'll find a culture that values excellence, creativity, and accountability. We believe in opportunity backed by trust-and in building careers that last. Check out what our team members have to say on our Glassdoor page, and discover why Cook Systems is where meaningful careers take off! Summary: The Quality Assurance Manager is responsible for managing the definition, implementation, and integration of quality principles and processes into the design and development of software and IT processes. This role ensures compliance with established quality standards and meets customer requirements by analyzing best practices and establishing customer satisfaction metrics. The Quality Assurance Manager champions quality principles across business and IT processes through training and team facilitation. Responsibilities: Manage the definition and integration of quality principles into software and IT process design and development. Ensure execution of quality methods and procedures. Monitor compliance of products, applications, and systems with established quality standards. Analyze and implement best-in-class processes and customer satisfaction metrics. Champion quality principles through training, communication programs, and team-building activities. Research, develop, and implement testing methods and procedures. Monitor and report defects to maintain high-quality standards. Manage and mentor supervisors, project leaders, and/or technical staff. Act as a project leader and subject matter expert on complex projects. Required Skills: Bachelor's Degree in Computer Science, Information Systems, or related field, or equivalent work experience. A minimum of 7 years of systems development and business experience. Experience in developing and conducting test processes for diverse systems and client users. Prior management, supervisory, or team leader experience. Expertise in middle-level management within quality assurance functions. Ability to work under general direction of senior-level management. Why Work with Us At Cook Systems, we don't just offer jobs-we build futures. Our people are at the heart of everything we do, and we're committed to supporting you with benefits that deliver real security, flexibility, and growth from day one. Your Health, Your Way: Choose from two comprehensive medical plans through Blue Cross Blue Shield, with dental and vision coverage included. With access to one of the nation's largest provider networks, you'll have quality care wherever life takes you. Peace of Mind: Protect what matters most with life, critical illness, and accident insurance through Unum-because your family's security matters. Flexibility for Life: Plan ahead and save with a Flexible Spending Account and Daycare FSA through Navia, helping you manage healthcare and dependent-care expenses your way. Extra Protection When You Need It: Our Health Gap Insurance through Sun Life helps cover unexpected costs, so you're never caught off guard. Your Future Starts Now: Build your future with our 401(k) plan through The Standard. You're eligible after just six months-because long-term success deserves a strong foundation. At Cook Systems, you're not just an employee-you're part of a team that values ideas, celebrates results, and grows together. Here, your impact is visible, your contributions are valued, and your career has room to thrive. Ready to be part of something bigger? Let's build the future together at Cook Systems. #IND1