Street Outreach Case Manager

Description * Please Note: This is a hybrid outreach position that includes both stationary and mobile outreach responsibilities. Monday–Thursday: Work will be performed at our stationary outreach location in Scottsdale. Friday: Work will begin in Phoenix as part of our mobile outreach team. *** Effective October 1, 2026, the Scottsdale stationary outreach location is expected to close, and this position will transition to a fully mobile outreach role. Because this role requires travel between outreach locations, candidates must have reliable transportation and the ability to commute to both Scottsdale and Phoenix as needed. POSITION SUMMARY We transform lives. Phoenix Rescue Mission is a place of hope, healing, and new beginnings for men, women, and children facing with hunger, homelessness, addiction, and trauma. We follow Christ’s example of servant‑leadership and teamwork in our ministry of rescue and restoration. We are a community who values and celebrates one another and we strive toward excellence together as a certified Best Christian Workplace. At this moment, God is doing important and incredible things at Phoenix Rescue Mission. Do you want to be a part of it? WHO WILL LOVE THIS JOB A chameleon, you can adapt quickly to any situation and will maintain your composure in difficult circumstances. An efficient worker, you have top‑notch organizational skills and can keep multiple plates spinning in the air. A highly empathetic person, you find joy in connecting with people and show compassion to them as they seek help. A committed Christian, you are energized by spreading God’s Word and growing His Kingdom. YOUR TOP RESPONSIBILITIES You will be responsible for helping to oversee the daily operations of assigned homeless day relief center, where people experiencing homelessness can get relief and resources. You will be responsible for connecting with and motivating people living on the streets to strive toward self‑sufficiency. You will be responsible for making sure that all client‑level and other program data are properly recorded. You will assist homeless people in navigating the social service system to identify resources that will help end their homelessness. You will set goals and develop and individualized case plan with each outreach prospect. You will establish and maintain relationships with community stakeholders and attend community outreach events. You will ensure that client information is entered timely and accurately in the PRM database. You will lead or participate in devotions, prayers, or other organization activities that promote a credible Christian witness and lifestyle. Requirements WHAT YOU SHOULD HAVE Bachelor’s degree in Social Work, Sociology, Psychology, Counseling, or another social service field or 4 years of experience in case management, social work, or a similar setting, or a combination of education and experience Certified in Peer Support, preferred. You have a current valid Arizona driver's license with a clean driving record of 2+ years (as verified by our company MVR check) and be able to qualify for our company Insurance Policy. You have knowledge of the problems facing the street homeless population and an awareness of the resources that help people exit homelessness. You have a high level of composure and can remain calm in stressful situations. You are discreet and understand the importance of keeping client information confidential. You have excellent communication skills. You are proficient in Microsoft Office apps. You have a solid and credible Christian witness and lifestyle that exemplifies Christ in character and actions. WHAT WE OFFER Life‑giving work that transforms the cities we serve Caring and supportive environment Generous health, dental, and vision benefits 401(k) match program Robust paid time off program 12 paid holidays annually Phoenix Rescue Mission is an equal opportunity employer consistent with its rights as a religious not‑for‑profit organization to exercise employment preferences for members of the Christian faith. Employees must affirm their alignment with the Mission’s Statement of Faith and adhere to the Mission’s employee policies and guidelines as set forth by the CEO. #J-18808-Ljbffr