Privacy Specialist

About Ironwall by Incogni Ironwall by Incogni is a leader in digital privacy, protecting high-profile individuals, executives, and organizations from online threats including data exposure, fraud, cybercrime, and physical risk. For over 14 years, we’ve delivered industry-leading protection by proactively removing sensitive personal information from the internet. The Opportunity We are looking for a detail‑oriented, highly reliable Privacy Specialist to join our growing team. This is a critical, client‑facing role responsible for safeguarding individuals’ digital footprints and delivering a high‑trust, high‑impact service. This is not a typical entry‑level support role—this position requires strong judgment, ownership, and the ability to manage sensitive information with precision and discretion. What You’ll Do Proactively identify, track, and remove sensitive personal information from online sources Manage client accounts end‑to‑end, ensuring timely execution and high‑quality service delivery Serve as a primary point of contact for clients via phone, email, and chat Communicate clearly and professionally with clients regarding progress, updates, and resolutions Troubleshoot complex cases and escalate when necessary Maintain accurate documentation and reporting within internal systems Collaborate with internal teams to improve processes and client outcomes What We’re Looking For Strong attention to detail and ability to handle sensitive data with accuracy Excellent written and verbal communication skills Professional, confident presence when interacting with clients Ability to think critically and solve problems independently Highly organized with strong time‑management skills Comfortable working in a fast‑paced, high‑accountability environment Preferred Qualifications 1–3 years of experience in customer support, operations, research, or data‑related roles Experience conducting online research and navigating web‑based tools Experience using Google Workspace (Docs, Sheets, Drive) or similar platforms Background in privacy, cybersecurity, legal support, or investigations is a plus Why Join Ironwall Work with a mission‑driven company focused on protecting people High‑impact role with real responsibility and ownership Collaborative, no‑silos environment with strong team supportOpportunity to grow within a rapidly expanding organization Compensation & Benefits $25 per hour 100% employer‑paid medical and dental insurance (50% for dependents) 401(k) retirement plan Generous PTO and holiday schedule Professional, in‑office environment in Mission Viejo (must work onsite, Mon‑Fri 8am‑5pm) #J-18808-Ljbffr