Sales Support Representative

Join The Cambridge Air Solutions Team!

At Cambridge Air Solutions, we believe in creating healthier, more comfortable indoor environments while living our values of Care, Courage, Respect, Unconditional Love, and High Expectations. We're looking for a customer-focused Sales Support Representative to join our growing team and provide exceptional support to our manufacturer's representative network throughout the United States and Canada.

If you enjoy solving technical problems, working with customers, collaborating across departments, and being part of a team that values continuous improvement, we'd love to hear from you.

What You'll Do

As a Sales Support Representative, you'll play an essential role in supporting our sales representatives by providing technical product support, processing orders, and ensuring an outstanding customer experience.

Responsibilities

• Support manufacturer's representatives across the U.S. and Canada with:
• Product selection
• Equipment sizing
• Heating and cooling load calculations
• Technical product questions
• Process customer orders accurately and efficiently.
• Respond to customer and representative inquiries within 24 hours.
• Coordinate incoming equipment orders with Supply Chain to support on-time delivery.
• Assist Sales Development with nurturing incoming leads and maintaining accurate data across internal systems.
• Identify opportunities to improve sales support processes and create value-added programs.
• Help develop and monitor metrics that measure the health and effectiveness of the Sales Support team.
• Collaborate with internal teams to maintain high quality standards and improve customer satisfaction.
• Build strong relationships with customers, representatives, and cross-functional teams.
• Participate in strategic initiatives and company goals.
• Support Lean and Continuous Improvement initiatives through participation in 2-Second Lean, 5S, Root Cause Analysis (RCA), and other improvement activities.
• Demonstrate a safety-first mindset and actively participate in workplace safety initiatives.

What We're Looking For

Required Qualifications

• Associate degree in a technical field (HVAC preferred) or equivalent combination of education and experience.
• 12 years of experience selling HVAC or industrial equipment.
• Working knowledge of heating and cooling systems.
• Strong customer service and communication skills.
• Excellent organizational skills with strong attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Office applications.

Preferred Experience

Experience working with:

• Salesforce
• Epicor ERP
• SMART
• CRM and ERP systems
• Project management software

What Makes You Successful

• Customer-first attitude
• Strong problem-solving skills
• Technical aptitude
• Ability to work independently while collaborating with cross-functional teams
• Positive, relationship-focused communication style
• Commitment to safety, quality, and continuous improvement
• Willingness to learn and grow within the organization

Why Cambridge Air Solutions?

Creating better air solutions to deliver increased comfort and improved air quality to manufacturing and warehouse environments across the country is the sole mission of the 160+ dedicated team members here at Cambridge Air Solutions (CAS). To date, we have installed CAS equipment in over 37,000 HVAC systems, thus improving over 2.5 billion feet of internal air space. We are proud of the impact we make and the lives we enrich!

Our commitment to "enriching lives" is much more than a name or an icon or a tag line change. It is our promise and represents a signal to our people, to our customers, and, to our suppliers that CAS desires to make a positive impact in the world. At CAS, we bring our whole selves to work and we seek love and excellence in all we do. We recognize that we are a team of people with individual lives and families beyond work. We are equally committed to helping one another grow internally we value our colleagues; we value everyone's input and ideas; we value personal, professional, and spiritual development; and we learn from one another to achieve business goals as well as a greater good.

Compensation for this position includes a competitive base salary and annual uncapped bonus incentive tied to company goals and profitability. CAS offers competitive medical, dental, vision insurance; paid time off; paid holidays; and a 401k plan.

Cambridge Air Solutions is an Equal Opportunity Employer. We welcome differences in form of gender, race, ethnicity, disability, geography, socioeconomic status, age, politics, religion, philosophy, sexual orientation, gender identity or expression and veteran status. All applicants who share this goal are encouraged to apply and we look forward to hearing from you.