Associate, Service Management

What You’ll Do: The Senior Associate - Service Management (Discovery Administrator) is integral to maintaining and enhancing the ServiceNow Discovery Configuration, or integration with other federated discovery sources, for a mature infrastructure landscape that includes on‑premise, virtual, cloud, and containerized assets. This role will be responsible for participating in the development and deployment of ServiceNow Service Mapping via tag‑based mapping and identifying alternative solutions where necessary to ensure a comprehensive diagram of OCC’s infrastructure. In addition, this role will work with OCC’s ServiceNow Platform team to architect, design, develop and deploy solutions utilizing the platforms we maintain to support the needs of the IT Service Management team. The candidate must be able to solve problems creatively, communicate effectively, and proactively engage in technical decision making to achieve these objectives. This individual will be a team player and work well with business, technical and non‑technical professionals in an agile environment. Primary Duties and Responsibilities: Responsible for the administration and development of ServiceNow Discovery and integration with federated discovery sources Contribute to design, technical direction, and architecture to build fit for purpose solutions Actively participate in creation and review of both business and technical user stories, providing constructive feedback and input on work effort estimation as well as architecture/design improvements Embrace industry best practices like continuous integration, continuous deployment, automated testing, TDD, etc. Follow agreed upon SDLC procedures to ensure that all information system products and services meet both explicit and implicit quality standards, end‑user functional requirements, architectural standards, performance requirements, audit requirements, security rules, and external facing reporting requirements Perform application and project risk analysis and recommend quality improvements Write automation scripts using common automation tools Interface with 3rd party applications using APIs Participate in or lead projects of low to moderate complexity Supervisory Responsibilities: N/A Qualifications: The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary functions. 2-3 years’ experience in implementing ServiceNow or similar platforms for ITSM and related modules Comprehensive understanding and background in ServiceNow Discovery, including designing and implementing MID‑Servers, Cloud Discovery, and how it should populate the CMDB 2-3 years hands‑on experience designing, implementing, and managing ServiceNow Discovery, including ServiceNow Cloud Discovery, Cloud Storage, Cloud Functions, Cloud APIs, Cloud Containers, etc. 1-3 years hands‑on experience managing service mapping Experience developing, documenting, implementing, and maintaining ServiceNow Discovery governance processes, procedures, policies, and related documentation Experience with knowledge of, and the ability to properly interpret and act on, CI IRE rules, discovery logs (e.g. errors), patterns and probes (e.g. debugging) Knowledge of protocols such as TCP, SNMP, SOAP, and REST System administration experience using SHELL/BASH and/or PowerShell Familiarity with XML and JSON/script language concepts Strong analytical and problem‑solving ability Resourceful, takes initiative to accomplish goals and objectives Excellent communication (written and verbal) and interpersonal skills with technical and non-technical audiences Technical Skills: Strong understanding of various IT systems Strong understanding of cloud technologies Strong understanding of ServiceNow Administration Strong understanding of ServiceNow Discovery Strong understanding of ServiceNow Service Mapping Solid understanding of systems administration Solid understanding of network technologies Education and/or Experience: Bachelor's degree in a related area 1-3 years of related experience Minimum 2 years’ experience working in an IT related field Minimum 2 years’ experience working with ServiceNow Certificates or Licenses: None About Us The Options Clearing Corporation (OCC) is the world’s largest equity derivatives clearing organization. Founded in 1973, OCC is dedicated to promoting stability and market integrity by delivering clearing and settlement services for options, futures and securities lending transactions. As a Systemically Important Financial Market Utility (SIFMU), OCC operates under the jurisdiction of the U.S. Securities and Exchange Commission (SEC), the U.S. Commodity Futures Trading Commission (CFTC), and the Board of Governors of the Federal Reserve System. OCC has more than 100 clearing members and provides central counterparty (CCP) clearing and settlement services to 19 exchanges and trading platforms. Benefits Hybrid work environment, up to 2 days per week of remote work Tuition Reimbursement to support your continued education Student Loan Repayment Assistance Technology Stipend allowing you to use the device of your choice to connect to our network while working remotely Generous PTO and Parental leave 401(k) Employer Match Competitive health benefits including medical, dental and vision Compensation The salary range listed for any given position is exclusive of fringe benefits and potential bonuses. If hired at OCC, your final base salary compensation will be determined by factors such as skills, experience and/or education. In addition, we believe in the importance of pay equity and consider internal equity of our current team members as part of any final offer. We typically do not hire at the maximum of the range in order to allow for future and continued salary growth. We also offer a substantial benefits package as noted on the OCC careers website. All employees may be eligible for a discretionary bonus. Discretionary bonuses are based on various factors, including, but not limited to, company and individual performance and are not guaranteed. Salary Range $63,400.00 - $93,600.00 Incentive Range 6% to 10% Equal Opportunity Employer OCC is an Equal Opportunity Employer. #J-18808-Ljbffr OCC