Sr Financial Navigation Specialist

Title: Sr Financial Navigation Specialist

Location: Midtown

Org Unit: CBO Pre-Authorization

Work Days:

Weekly Hours: 35.00

Exemption Status: Non-Exempt

Salary Range: $33.24 - $36.32

*As required under NYC Human Rights Law Int 1208-2018 - Salary range for this role when Hired for NYC Offices

Position Summary

The Sr Financial Navigation Specialist is responsible for strengthening the department's ability to deliver accurate insurance education, financial clearance, and patient support through targeted training and real-time operational support. The role combines subject matter expertise in financial navigation with a strong emphasis on team development, resource creation, and case-based coaching. This specialist works across departments to ensure consistency in financial practices and policies.

Job Responsibilities

• Design and implement training programs for onboarding, skills refreshers, and updates on regulatory or payer changes.
• Serve as a real-time support resource for staff handling escalated or complex financial navigation issues.
• Create and maintain training materials including workflow documents, payer reference guides, and tip sheets.
• Support the accurate completion of Good Faith Estimates, self-pay workflows, and insurance education efforts.
• Analyze trends in coverage denials or payment delays and deliver targeted education based on root-cause findings.
• Collaborate with the CBO and other revenue cycle partners to promote consistency in financial documentation and patient communication.
• Host workflow review meetings and case study discussions to encourage best practice sharing and peer learning.
• Remain current on insurance requirements, coding updates, and federal patient protection regulations.
• Provide coverage for front-line navigation needs during periods of high volume or staff shortage.
• Evaluate the effectiveness of training and propose adjustments based on performance metrics and team feedback.
• Performs other duties as assigned.

Education

• High school diploma or equivalent

Experience

• Minimum of 3 years of healthcare experience in financial navigation, benefits counseling, or patient access operations.
• Prior experience delivering staff education or mentoring strongly preferred.

Knowledge, Skills and Abilities

• Expert-level understanding of health insurance benefits, CPT/ICD-10 coding, and payer coverage requirements.
• Clear, confident communicator with the ability to coach a wide range of learner types.
• Strong analytical, time management, and documentation skills.
• Familiarity with Epic workflows and payer portals.
• Able to manage competing priorities and adapt training based on team and regulatory needs.

Licenses and Certifications

Working Conditions/Physical Demands

Remote EST daytime shift. Dedicated workspace conducive to a healthy work environment.

Cornell welcomes students, faculty, and staff with diverse backgrounds from across the globe to pursue world-class education and career opportunities, to further the founding principle of “any person, any study.” No person shall be denied employment on the basis of any legally protected status or subjected to prohibited discrimination involving, but not limited to, such factors as race, ethnic or national origin, citizenship and immigration status, color, sex, pregnancy or pregnancy-related conditions, age, creed, religion, actual or perceived disability (including persons associated with such a person), arrest and/or conviction record, military or veteran status, sexual orientation, gender expression and/or identity, an individual’s genetic information, domestic violence victim status, familial status, marital status, or any other characteristic protected by applicable federal, state, or local law.

Cornell University embraces diversity in its workforce and seeks job candidates who will contribute to a climate that supports students, faculty, and staff of all identities and backgrounds. We hire based on merit, and encourage people from historically underrepresented and/or marginalized identities to apply. Consistent with federal law, Cornell engages in affirmative action in employment for qualified protected veterans as defined in the Vietnam Era Veterans’ Readjustment Assistance Act (VEVRRA) and qualified individuals with disabilities under Section 503 of the Rehabilitation Act. We also recognize a lawful preference in employment practices for Native Americans living on or near Indian reservations in accordance with applicable law.