Receptionist

About Us:

Opensity Solutions is the largest tech-enabled managed services organization serving leading law firms, financial institutions and professional services firms. At Opensity, we provide integrated operational platforms, automation and advisory services that enable clients to modernize operating models, reduce cost and accelerate growth. Our capabilities include IT and technology solutions, document processing and administrative support, marketing and communications, billing and AP/AR services, records and information governance, workflow automation, consulting and hospitality and facilities services.


Our Mission:

Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best.

As the Receptionist, you will serve as the welcoming face and voice of the organization, providing a professional and positive experience for clients, visitors, employees, and other guests. As the first point of contact, the Receptionist plays a critical role in creating a professional and welcoming environment while supporting the smooth day-to-day operations of the office. Responsibilities include managing the front desk, answering and directing phone calls, greeting and assisting visitors, coordinating visitor access, and providing general administrative and office support as needed.

Essential Job Responsibilities

• Serve as the primary point of contact for clients, visitors, employees, and other guests entering the facility.
• Greet and welcome visitors in a professional, friendly, and courteous manner.
• Answer, screen, and direct incoming telephone calls to the appropriate individuals or departments.
• Manage the reception desk and ensure consistent front desk coverage during assigned hours.
• Assist visitors with sign-in procedures, visitor badges, directions, and other access requirements.
• Notify appropriate client staff when visitors arrive and assist with coordinating visitor access.
• Monitor the reception area and maintain a clean, organized, and professional appearance.
• Respond to general inquiries and provide accurate information regarding office services, facilities, directions, and procedures.
• Assist with conference room reservations, meeting coordination, and visitor preparation as needed.
• Support meeting and hospitality needs, including coordinating refreshments, catering, and conference room setup.
• Receive, sort, and distribute incoming mail, packages, and deliveries as required.
• Assist with administrative tasks, including data entry, filing, scanning, document preparation, and other office support activities.
• Maintain visitor logs, reception records, and other required documentation accurately and in accordance with client procedures.
• Handle sensitive or confidential information with professionalism and discretion.
• Monitor and listen to clients to understand inquiries and requests in order to provide accurate information and prompt assistance.
• Accurately communicate with client staff and team members regarding commitments, deadlines, challenges, requests, and service updates.
• Deliver on service commitments in a timely, accurate, and professional manner.
• Provide support for miscellaneous requests with a positive, flexible, and "can-do" attitude.
• Maintain a positive team-player mentality and contribute to a collaborative work environment.
• Exercise appropriate quality control to ensure all assigned work is completed accurately and professionally.
• Comply with Opensity Solutions' standards of operations as set forth in the contract agreement, site operations manual, and employee handbook.
• Uphold the Standards of Service and best practices established by Opensity Solutions.
• Perform other duties and responsibilities as assigned.

Qualifications & Requirements

• High School Diploma or equivalent.
• Minimum of 1-2 years of experience in reception, hospitality, customer service, administrative support, office services, or a related professional environment.
• Previous experience in a professional office, corporate, legal, financial, or other client-service environment preferred.
• Excellent verbal and written communication skills.
• Strong customer service and interpersonal skills with the ability to interact professionally with clients, visitors, employees, and vendors.
• Professional, polished, and welcoming demeanor.
• Strong organizational skills with exceptional attention to detail and accuracy.
• Ability to manage multiple priorities and remain composed in a fast-paced, high-volume environment.
• Proficiency with Microsoft Office and standard office technology.
• Ability to learn and follow established procedures, client requirements, and service standards.
• Ability to work independently while also contributing effectively as part of a team.
• Ability to maintain confidentiality and exercise sound judgment when handling sensitive information.
• Ability to stand, walk, sit, and move throughout the workplace for extended periods of time.
• Ability to lift and move packages, office supplies, and other materials weighing up to 40 lbs.
• Ability to grasp, lift, and carry packages on a standard wheeled cart with a load capacity of 75 lbs.

Compensation

The compensation range for this role is up to $26.50 USD per hour . Actual compensation within that range will be dependent upon the individual's location, skills, experience, and qualifications.
Benefits

All eligible employees receive access to a comprehensive benefits package, including:

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan
• Paid Time Off (PTO)

Opensity is committed to fostering an inclusive, equitable, and accessible workplace. We believe diverse perspectives strengthen our teams and the work we do for our clients.


Opensity provides equal employment opportunities to all applicants and employees and does not discriminate on the basis of race, colour, religion or creed, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, ancestry, citizenship, disability, family status, marital status, source of income, record of offences, or any other characteristic protected under applicable federal or provincial human rights legislation.


We are committed to fair and barrier free recruitment, selection, and employment practices, and to providing reasonable accommodation throughout the hiring process and employment lifecycle, in accordance with applicable human rights legislation.


Candidates who require accommodation during any stage of the recruitment process are encouraged to advise our Talent team so appropriate support can be provided.