Service Manager

Join Our Team at West Side Tractor Sales!

Position: Service Manager

Department: Service

Reports To: Regional Product Support Manager

Ready to ignite your career with a leading dealer of John Deere construction equipment? At West Side Tractor Sales, we believe in fostering a supportive and dynamic environment where employees can thrive. Whether you're looking for a career change or a chance to gain more experience in the field, we offer exciting opportunities to develop your skills and build a successful career. Join a team that values innovation, collaboration, and customer service.

Why West Side Tractor Sales?

• Comprehensive Benefits Package: Access to a full range of benefits that support your health, well-being, and future.
• Stay Ahead of the Curve: We're committed to your development, offering hands-on experience to stay current with the latest John Deere technology and industry trends.
• A Culture of Safety & Teamwork: At West Side, we prioritize safety and foster a collaborative team environment that works together to get the job done and ensure customer satisfaction.

What You'll Do:

• Optimize Service Operations: Develop, implement, enforce, and monitor service department processes that drive efficiency, profitability, and customer satisfaction.
• Manage to Goals: Lead the department to meet annual performance goals and operate within budget.
• Build Customer Relationships: Grow business through promotions, customer visits, and networking with new and existing customers.
• Warranty & PIP Management: Submit all warranty and Product Improvement Program (PIP) claims accurately and on time for maximum credit.
• Lead the Team: Assign jobs and work areas based on technician skillsets and ensure a productive and balanced workflow.
• Review & Approve Work Orders: Ensure all work orders are accurate, complete, and ready for timely customer billing.
• Maintain Equipment & Tools: Ensure all department vehicles, tools, and equipment are in safe working order.
• Develop Top Talent: Oversee recruiting, staffing, employee development, and performance management of the team.

What We're Looking For:

• Experience: 5+ years as a technician in a service department; previous shop foreman or management experience strongly preferred. Technical school certificate or equivalent hands-on experience.
• Mechanical Knowledge: Solid understanding of parts, equipment, and machinery
• Leadership Skills: Strong ability to lead, coach, and manage a team.
• Customer-Focused: Excellent customer service and selling skills; able to handle objections professionally.
• Business Acumen: Familiar with basic financial principles related to service operations and able to analyze internal reports.
• Tech Skills: Proficient with computers, data entry, internet tools, and Microsoft Office programs.
• Flexible Availability: Willing and able to work extended hours as needed

Physical Requirements:

• Able to lift up to 50 lbs and perform physical tasks like bending, climbing, and kneeling.
• Comfortable working in loud, busy environments around moving machinery.

Ready to Join Us? Join a company that truly values its employees and where you can make a real difference. If you're ready to put your skills to work and be part of a dynamic, growing company, apply today!