Customer Service Agent

Customer Service AgentLocation: USA - Independence, 710 Clymer Ct Division: Solutions Job Posting Title: Customer Service Agent Time Type: Full TimePOSITION SUMMARYSchedule is 2B/ 5:00pm - 5:30am/Thursday/Friday/Saturday and every other Wednesday. The CSR is responsible for building rapport and trust with Clients by delivering exceptional service to them consistently. Client Service Representatives are responsible for accurate and timely data entry of shipping and receiving information for single and/or multiple Customers. CSRs are also responsible for accurate and timely order processing to support the efficient operation of the site. As part of the DSV team, Associates are expected to meet company objectives in the areas of performance, safety, and quality. Associates are expected to comply with all corporate and site-specific policies.ESSENTIAL DUTIES AND RESPONSIBILITIESCustomer ServiceProcess and input all customer orders.Running and printing shipments from WMS.Run stock reports to check for product availability.Generate all related paperwork and necessary information required for customer work ordersChecking all orders for special requestsExpediting any order as necessary, trace orders as required and notify customer of any activity concerning their merchandise.Follow up with other departments to ensure the service standards are being met.Assure proper invoicing of accounts by verifying customers as required.Handles returned merchandise in an efficient manner and assure proper credit is given to the customer.Customer Interfacing ActivitiesMaintain a good working relationship with customers by responding to all inquiries and complaints concerning work-orders, invoicing, shipments, inventory management, including any signs of customer dissatisfaction.Act as a liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit changes.DocumentationEnsure the accuracy of all receiving and shipping documents.Gather and maintain all data and records relative to shipping and receiving activities.Assure that receiving counts match packing lists and purchase orders and that shipping count match picking documents.Prepare any reports concerning customer service as required by supervisors.Assist in resolving any discrepancies.Data EntryOperate the computer terminal in a proficient manner.Enter and verify data regarding customer orders, shipments, receipts, physical inventories, adjustments, etc., in an accurate and timely fashion.ClericalOversee all paperwork associated with orders and maintain the corresponding files.Answer phone calls and operates various types of office machines and computers necessary to perform duties.Greet customers and visitors to the office.Effectively correspond with customers as required.CommunicationAnswer incoming telephone calls in a cheerful, courteous, and timely manner.Promptly route each call to the proper party, taking messages when necessary.Assist callers with general information and inquires.Direct visitors to appropriate department.Assist drivers at check in window various times though out the day.OTHER DUTIES (Site Specific)CSR's may be expected to cross train in other administrative staff functions to support the site and contribute to associate development.Work overtime as dictated by business whether mandatory or voluntary.SUPERVISORY RESPONSIBILITIESNoneMINIMUM REQUIRED QUALIFICATIONSEducation and/or Experience Must have a high school diploma or general education degree (GED). 1 year experience in Customer Service-related capacityMust be able to work in unregulated temperatures within the warehouse during the warmer and colder months can range from mild to moderateSKILLS, KNOWLEDGE AND ABILITIESComputer Skills Intermediate computer skills Proficient with MS Office Applications WMS functionsLanguage Skills English (reading, writing, verbal) Business writing proficiencyMathematical Skills Intermediate level to verify quantities of product, count inventory, or perform other duties associated with handling, storing, and distributing client products.Other Strong attention to detail accuracy and accomplish job task in a timely manner. Ability to perform duties with minimal supervision or guidance. Ability to multi-task Effective communication skillsPREFERRED QUALIFICATIONS1-3 years warehouse/logistics support experience2-3 years' experience in Customer Service-related capacityPHYSICAL DEMANDSOccasionally Handling/Fingering, SittingFrequently BendingConstantly Walking and StandingAbility to Lift/Carry and Push/Pull 21-50 pounds Reach above shoulder, reach outward, squat, or kneel.For this position, the expected base pay range is $24.40. Actual compensation will be determined based on job-related factors such as relevant experience, skills, education, certifications, and geographic location, in accordance with applicable laws and company policy.Information regarding DSV's benefits offerings, including eligibility, coverage options, and plan details, is available through the DSV Benefits Showcase. Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws.DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at View email address on click.appcast.io.