Client Service Representative

Client Service Representative – Annual Reports & Business License Wilmington, DE (Onsite) Monday – Friday, 9:00 am – 6:00 pm We’re hiring a Client Service Representative for the Annual Reports & Business License team. The role involves working directly with client companies and internal CSC teams to provide solutions that help their business run smoother and smarter. Responsibilities Build relationships with clients to understand their unique needs and concerns Research, analyze, review, and process legal documents Fulfill requests and answer questions for internal and external customers via phone or electronically Provide excellent client service to both internal and external clients Manage client portfolios and organize workflow to meet clients’ time frames and demands Data entry of client information, electronic filing, and retrieval of documents Navigate between multiple databases quickly and accurately Recommend process improvements where applicable Maintain and grow existing client business by providing outstanding service and proactively offering appropriate services Qualifications At least 5 years of experience working in a business-to-business customer service or administrative capacity Energetic self-starter who thrives in a fast‑paced, team‑oriented environment Attention to detail and accuracy Strong research skills Strong prioritization and time‑management skills Flexibility and agility, with the ability to multitask Problem‑solving skills Strong computer skills and proficiency in MS Office, Word, and Excel Excellent verbal and written communication skills Salesforce experience a plus Position Details Time on‑site or time zone requirements may be necessary based on business need. Candidates must be eligible to work in the United States without sponsorship. #J-18808-Ljbffr