Customer Service Analyst

We are seeking an enthusiastic, detail-oriented professional who is committed to exceeding customer expectations and becoming part of a winning team. As a Customer Service Sales Analyst, you will be action-oriented and a flexible problem-solver who understands customer needs and delivers innovative solutions. You will collaborate across teams to ensure accurate order execution and deliver a seamless customer experience. You will develop in-depth knowledge of our products and programs while managing sales order contracts from inception through delivery and invoicing. Essential Functions Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. This position is required to be onsite. Create, maintain, and enhance the customer experience across all functions. Answer incoming customer inquiries and provide assistance as needed. Manage customer orders and shipments closely to meet and exceed customer expectations for quality, service, and delivery. Become fluent in all aspects of market, customer, and product knowledge for assigned customers. Act as a resource on special plating, custom logos, webbing samples. Responsible for customer RFQs, PO review, Customer Portal updating, order entry, order status and document requests. Provides customer support on technical product inquiries, FAA, OCR, and quality regulations. Develop strong key customer and inter-departmental relationships and trust. Review and provide cost information to outside sales representatives. Understanding and analysis of Engineering drawings and technical documentation. Work with all departments to identify and eliminate issues that challenge company objectives. Act as a liaison between the customer and internal team members to ensure all customer expectations are communicated and met throughout the organization. Proactively prioritize work and effectively multitask to ensure required follow-up and deadline delivery. Act as the first line of communication to customers as needed with solid and professional written and verbal communication. Proactively seek out process improvements and offer new ideas to help you and the team be more efficient and effective in strengthening all existing and new customer relationships. Research and determine validity of all requests for RMAs. Receive, document, and communicate all customer complaints. Skills and Qualifications Customer service-oriented and energized by helping others succeed. Possesses outstanding interpersonal skills, positivity, and enthusiasm. Previous manufacturing experience and/or understanding of the manufacturing processes. Possesses, or can develop superior proficiency in utilizing an ERP system to manage material, orders, and shipments. Superior communication skills, both verbal and written, including the ability to communicate with confidence and conviction. Ability to develop, improve, and maintain outstanding relationships with customers, colleagues, and external business partners. Performance-focused, proactive self-starter. Biased to do things before being asked, excellent attention to detail and organizational skills, creative insight into problem-solving. Able to multi-task, manage time, and balance multiple priorities simultaneously. Take the initiative to effectively anticipate the needs, handle the issues, and resolve the problems of internal and external customers. View complaints as opportunities, act as a customer advocate and is dedicated to building relationships for long-term mutual benefit. Excels at working both independently and collaboratively. Able to work with minimal supervision. Keeps supervisor sufficiently informed. Comfortable with appropriate risk-taking; exercises good judgment in making calls when “perfect” information and solutions are not attainable. Customer/Client Focus Problem Solving/Analysis MS Office Suite Time Management Teamwork Orientation Technical Capacity This job operates in a professional office environment. This role routinely involves standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit, stand, walk; use hands to finger, handle or feel; and reach with hands and arms. Position Type and Expected Hours of Work This is a full-time position. Days and hours of work are Monday through Friday. Shift hours are defined by Customer Service Manager and territory assignment. Overtime required as necessary and as approved by Customer Service Manager. Travel Travel is not required for this position. Required Education and Experience High school diploma or equivalent Position required to be onsite. This is not a hybrid position. Aerospace experience is a plus. AmSafe is an Equal Opportunity Employer. We do not discriminate in employment because of a person’s race/ethnicity, color, religion, sex or sexual orientation, genetics, marital status, age, national origin, mental or physical disability, veteran’s status, gender identity or any other status or condition protected by applicable federal, state or local laws. The attached job requirements are subject to change to reasonably accommodate qualified disabled individuals. AmSafe reserves the right to modify, interpret, or apply this job description in any way the company desires. This job description in no way implies that these are the only duties, including essential duties, to be performed by the employee occupying the position. This job description is not an employment contract, implied or otherwise. The employment relationship remains "at-will". This position requires access to technology that is controlled under U.S. export control regulations, specifically the International Traffic in Arms Regulations (ITAR) and/or the Export Administration Regulations (EAR). The successful applicant must be a U.S. Person as defined by the regulations. #J-18808-Ljbffr