Application Support Engineer

Job Description

Job Description

We are looking for an Application Support Engineer to provide dependable technical support for business-critical systems in The Woodlands, Texas. This role is ideal for someone who can troubleshoot issues efficiently, maintain stable application performance, and work across hardware, network, and user support needs. The successful candidate will bring a hands-on approach to problem solving and help ensure technology services remain reliable in a fast-paced energy and natural resources environment.

Responsibilities:
• Diagnose and resolve application incidents to minimize downtime and restore normal service as quickly as possible.
• Support user access, authentication, and account-related requests within Active Directory environments.
• Perform hands-on troubleshooting for desktops, laptops, and other computer hardware used in daily operations.
• Collaborate with teams supporting Cisco technologies to identify connectivity issues that affect application availability.
• Monitor recurring support trends, document findings, and recommend practical improvements to system stability.
• Assist with software deployment, configuration updates, and maintenance activities for supported business applications.
• Maintain clear service records, technical notes, and resolution details to improve future support response.
• Work closely with end users and internal technical teams to deliver timely communication and effective issue resolution.• Experience providing application support in a corporate or enterprise environment.
• Working knowledge of Active Directory administration and user account support.
• Familiarity with Dell Technologies hardware and general endpoint troubleshooting.
• Understanding of computer hardware diagnostics, repair coordination, and performance support.
• Exposure to Cisco technologies and basic network-related troubleshooting.
• Strong problem-solving skills with the ability to manage multiple support requests effectively.
• Clear written and verbal communication skills for working with both technical teams and end users.