Service Advisor

Tom Wood Lexus, located in Indianapolis, Indiana is looking for a full-time, top-performing individual to join our team as an Experienced Service Advisor ! The ideal candidate is someone who possesses exceptional interpersonal skills, a strong technical aptitude, and a passion for delivering outstanding customer service. They should have a deep understanding of automotive systems and maintenance procedures, allowing them to effectively communicate with both customers and technicians.


Responsibilities:

• Meet or exceed dealership objectives and goals for the service department.

• Advise customers about necessary services for routine maintenance.

• Fill out paperwork with correct customer information, as well as details about the maintenance including costs and methods of payment.

• Schedule appointments and notify customers about any changes in appointment times, as well as getting approval for different maintenance that might be needed.

• Work with the customer to find out what the problems are, performing road tests and other types of inspections if necessary.

• Make sure each vehicle is paid in full before releasing vehicle.

• Notify dispatcher of incoming work and review repair orders to ensure work is completed and authorization is noted.

• Ensure that vehicles are parked in assigned areas. Makes sure they are locked, and all keys are marked and put away correctly.

• Handle telephone inquiries regarding appointments and work in process, as well as complaints. Informs the service manager of any potential problem or upset guest.

Qualifications:

• Previous service advisor experience in a luxury dealership preferred

• Excellent communication and customer service skills

• Must be professional at all times and be calm under pressure

• Good organization and computer skills

• Valid driver license with a clean driving history required

Why Work Here?

At Tom Wood Group, you're more than an employee-you're a part of a family-owned company that has been serving communities for over 50 years. We believe in investing in our people through training, career development, and advancement opportunities . Our team thrives on collaboration, integrity, and a sincere desire to help others , and we're passionate about creating an environment where you can grow both personally and professionally.

What Makes Us Different?

• A company built on core values : Humbly Confident, Passionately Driven, Sincere Desire to Help Others, and Uncompromising Integrity
• Opportunities to advance across multiple industries and locations
• A culture that values your contributions and celebrates success
• Comprehensive benefits designed to support you and your family

What We Offer

• Paid Time Off & Vacation
• Paid Holidays
• Medical, Dental & Vision Coverage
• 401(k) with Company Match
• Life & Disability Insurance
• Professional Training & Career Development
• Tuition Reimbursement
• Service Awards
• Opportunities for Advancement

Our Core Values

Humbly Confident | Passionately Driven | Sincere Desire to Help Others | Uncompromising Integrity

Employment Requirements:

All offers are contingent upon passing a background check, motor vehicle record review, social security verification, and drug screening. Tom Wood Group is an Equal Opportunity Employer.