Customer Service Representative - Muskegon Area

Customer Service Representative - Muskegon Area

Customer Service Representative | Muskegon, MI

Salary Range: $40,000 - $60,000 depending on experience

Are you a forward-thinking professional with a passion for excelling in customer service representative? The Pivot Group Network, a West Michigan manufacturing-focused recruiting group, is committed to fostering meaningful relationships in the manufacturing community. We partner with companies in Muskegon seeking skilled Customer Service Representatives.

We are building our network of talent in this field across West Michigan and the broader manufacturing region Pivot Group Network serves. Our partner companies may or may not have an immediate opening for this exact role today, but we actively look for skilled professionals in the regions where they operate. If there is alignment now or in the near future, we reach out.

The Opportunity

We are collaborating with multiple companies in Muskegon seeking experienced Customer Service Representatives. These organizations value long-term fit and are looking for professionals who bring both skill and alignment. By joining our network, you gain access to opportunities tailored to your goals.

Key Responsibilities

• Respond to customer inquiries regarding product specifications, orders, and lead times.
• Collaborate with production and shipping departments to provide accurate delivery information.
• Resolve customer complaints and issues related to product quality or order fulfillment.
• Maintain detailed records of customer interactions and transactions in the CRM system.
• Process customer orders, returns, and exchanges according to company policies.
• Provide technical assistance and product information to customers as needed.
• Gather customer feedback to contribute to continuous improvement of products and services.

Recommended Qualifications

• Proven experience in a customer service role, preferably within a manufacturing or industrial setting.
• Excellent verbal and written communication skills for interacting with clients and internal teams.
• Strong problem-solving abilities to address customer inquiries and resolve issues efficiently.
• Proficiency in CRM software and other relevant computer applications.
• Ability to understand and articulate technical product information.

Bonus Qualifications

• Familiarity with ERP systems (e.g., SAP, Oracle)
• Experience with a CRM system like Salesforce or Zendesk
• Basic understanding of manufacturing processes or supply chain
• Ability to read and interpret technical documents or product specifications
• Bilingual in Spanish or another relevant language

Job Titles That Should Apply

Customer Service Representative, Client Services Representative, Customer Support Specialist, Technical Support Representative, Customer Care Specialist, Help Desk Analyst, Customer Success Associate, Front Desk Representative, Call Center Agent, Contact Center Representative

Why The Pivot Group Network

The Pivot Group Network was founded by manufacturing professionals who've been on both sides of the hiring process. Our clients are strategicthey partner with us because they want real insight into their roles and the people filling them, not a stack of resumes. We focus on match-driven placements built around what actually matters: Commute, Compensation, Culture, and Career trajectory. Learn more at

If you're ready to take the next step in your career and connect with a firm that values fit over speed, we invite you to reach out at The Pivot Group Network offers resources to support your searchmarket insights, resume feedback, and interview preparation. As our partnerships grow, we'll reach out with opportunities aligned with your goals. Thank you for considering this approach to career advancement.