Program Advisor

Job Description

Job Description

We are seeking a Program Advisor who is passionate about making a difference in our community. At Lone Star Circle of Care (LSCC) we strive for exceptional, equitable patient care that leads to healthier communities. Our Program Advisors provide financial screening and program registration services for new and returning Lone Star Circle of Care (LSCC) patients/clients. Educate clients on the registration process and determine eligibility for applicable programs, including the LSCC Sliding Fee Discount Schedule, Medicaid, CHIP, MAP, WILCO, and other state or federal programs. The Program Advisor will be required to travel to other LSCC facilities as needed. This position requires the ability to build and maintain professional relationships across all levels of the organization and deliver excellent customer service.

If you have the ambition and desire to work in a friendly and fun environment, LSCC is the place for you!

A Day in the Life of a Program Advisor may look like this:

• Provide accurate and timely program registration for new and returning LSCC patients.
• Receive scheduled and unscheduled calls through Patient Navigation Center for program registration
• Perform thorough registration to ensure accurate program findings for Sliding Fee Scale assignment.
• Allocate appropriate time to each call to support patient completion and appointment retention while maintaining workflow
• Make outbound calls as needed for registration, case follow-up, or scheduling.
• Accurately identify programs for which patients may be eligible.
• Collaborate with front office staff to ensure adherence to program registration policies and maintain clear, effective communication to support efficient patient intake and workflow.
• Complete all registration documentation in a timely, accurate, and professional manner.
• Use Medicaider, Electronic Health Records, insurance verification tools, and other systems to maintain complete and accurate patient documentation.
• Complete all case documentation electronically, maintaining a paperless workflow.
• Maintain appropriate electronic flags for timely patient follow-up.
• Ensure documentation supports care coordination and program continuity.
• Perform other duties as assigned.

We ask our Program Advisors to possess a minimum of:

• High school diploma or GED
• Proficiency with MS Office Suite (Word, Excel, and Outlook) and strong technical aptitude.

The following experience/skills are preferred:

• Associates degree
• Minimum of 1 year experience in program eligibility or related health and human-services work
• Bilingual English/Spanish language skills

Key Success Factors

• Some key factors that will make an individual successful in this role:
• The ability to problem solve
• Organizational skills
• Attention to detail
• Team player personality
• Time management

Benefits

• Competitive salary;
• Medical, Dental, and Vision insurance;
• LSCC paid Life insurance;
• LSCC paid Short-Term and Long-Term Disability insurance;
• Paid Time Off; and
• 403b Employee Retirement Plan

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