Technical Support Representative

About Collabera Established in 1991, Collabera is one of the fastest growing end-to-end information technology services and solutions companies globally. As a half a billion dollar IT company, Collabera's client‑centric business model, commitment to service excellence and Global Delivery Model enables its global 2000 and leading mid‑market clients to deliver successfully in an increasingly competitive marketplace. With over 8200 IT professionals globally, Collabera provides value‑added onsite, offsite and offshore technology services and solutions to premier corporations. Over the past few years, Collabera has been awarded numerous accolades and industry recognitions including. Collabera awarded Best Staffing Company to work for in 2012 by SIA. (hyperlink here) Collabera listed in GS 100 - recognized for excellence and maturity Collabera named among the Top 500 Diversity Owned Businesses Collabera listed in GS 100 & ranked among top 10 service providers Collabera was ranked: 32 in the Top 100 Large Businesses in the U.S 18 in Top 500 Diversity Owned Businesses in the U.S 3 in the Top 100 Diversity Owned Businesses in New Jersey 3 in the Top 100 Privately‑held Businesses in New Jersey 66th on FinTech 100 35th among top private companies in New Jersey Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance. Job Description Industry: Financial Job Title: Technical Support Representative Location: 19700 Fairchild Road Ste 330, Irvine, CA - 92612 Job summary: Responsibilities Ensure the proper day‑to‑day operation of technology applications and equipment. Provide desk‑side assistance in resolving technology support issues. Perform installations, repairs, upgrades, backups, and other maintenance tasks. May have expertise in commonly used business applications. May also handle phone and email assistance as well. Provide day‑to‑day technical support for network infrastructure and desktop systems software and hardware. Provide effective customer service in a 24X7X365 production environment – rotating on‑call and holiday support may be required. Utilize soft skills and troubleshooting skills to resolve client issues and questions. Ask probing questions to gather relevant information on routine and complex calls. Use effective listening skills to develop an understanding of client questions or issues. Install, configure and troubleshoot desktop systems, workstations, servers and network issues in a heterogeneous environment. Document, track and monitor client incidents in ticketing system to ensure a timely resolution. Prioritize and escalating support incidents and requests based on business impact and documented guidelines. Maintain passwords, data integrity and file system security for the desktop environment. Communicate highly technical information to both technical and non‑technical personnel. Recommend solutions, including new acquisitions and upgrades. May participate in development of information technology and infrastructure projects. Other related duties are assigned as needed. Educational Requirements A high school diploma or GED is required for this role. Minimum Qualifications 1 to 2 years in Desktop Support role Must have some network support experience Experience troubleshooting connectivity issues #J-18808-Ljbffr Collabera